Content Analyst II - Marketing Communications- #26-17306

Duration:24+ months
1st shift position – 8 am to 4:30 pm – Minimal overtime

Job Description:
Develops and maintains Web sites that provide extremely valuable information and tools that serve internal and external customers. Develops and manages content and functionality related projects that meet the needs of internal and external customers and supports tactical and strategic initiatives. Continually improves the Web site and Web site related processes. Serves as a team lead to prioritize, assign and direct work.

The Technical Content Specialist is responsible for developing and maintaining customer-facing technical documentation, including user guides, training materials, FAQs, troubleshooting resources, and product support content. This role partners closely with product, engineering, and marketing teams to create clear, accurate, and scalable documentation that enhances the customer experience and supports product adoption. The Technical Content Specialist will play a key role in supporting new product launches, feature releases, and ongoing customer education initiatives, helping drive customer retention, increase support efficiency, and enable continued growth across Sentera's drone scouting, software, and hardware portfolios.

Responsibilities:

• Develop Technical Documentation & Conduct Product Demonstrations: Create and maintain user guides, training materials, FAQs, knowledge base articles, and troubleshooting resources for customers and partners.
• Support Product Launches: Develop launch-ready support content, onboarding materials, and documentation for new products, features, and software updates.
• Enhance Customer Education: Create scalable educational resources that improve product adoption, customer success, and overall user experience.
• Collaborate Cross-Functionally: Partner with product management, engineering, and marketing teams to ensure documentation accuracy and alignment.
• Maintain Content Quality: Continuously review and update technical content to reflect product enhancements, customer feedback, and evolving business needs.
• Improve Support Efficiency: Build and optimize self-service resources that reduce support inquiries, accelerate issue resolution, and improve customer satisfaction.
• Support Business Growth: Enable the successful adoption of PixelScout, FieldAgent, and other Sentera solutions by delivering clear, accessible, and effective technical content.
• Other job duties as assigned

Required Skills/Experiences:

• Strong technical writing and content development skills.
• Ability to translate complex technical concepts into clear, user-friendly documentation.
• Excellent written communication, attention to detail, and content organization.
• Strong collaboration skills with cross-functional teams, including product, engineering, support, and marketing.
• Project management skills with the ability to manage multiple priorities and deadlines.
• 3 years of experience in technical writing, technical documentation, content development, or customer education.
• Experience creating user guides, training materials, knowledge base articles, FAQs, and troubleshooting documentation.
• Proven ability to maintain accurate documentation in a fast-paced product development environment.

Desired / Preferred Experience:

• Experience in precision agriculture, drones, remote sensing, geospatial technology, or ag-tech.
• Experience supporting product launches and feature releases.
• Knowledge of customer support processes, onboarding programs, and self-service support strategies.
• Experience developing video tutorials, e-learning content, or multimedia training resources.

Education:

• Engineering, Marketing, Business, Management preferred but will consider candidates without a degree with 5 or more years of applicable experience

Interview Process:

• Interviews conducted via Microsoft Teams (virtual).
• Work Location:Position starts onsite immediately.

Major Duties:

• Write drafts and edit content in line with organizational style guidelines to format and publish information on websites and in print.
• Produce multiple concepts and prototypes to design digital products/services.
• Help others get the most out of external communications systems by offering support and advice.
• Provide analysis to monitor performance of digital marketing campaigns.
• Assist in the management of brand(s) by implementing brand plans and guidelines and measuring effectiveness.
• Help others get the most out of internal communications systems by offering support and advice.
• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge:

• Action Planning
• Planning and Organizing
• Verbal Communication
• Policy and procedures
• Policy and Regulation
• Customer and Market Analysis
• Product Development
• Reporting
• Writing skills

Education:

• Bachelor's Degree or Equivalent Level

Work Experience:

• Basic experience of coordinating the work of others (4 to 6 months)
• Experienced practitioner able to work unsupervised (13 months to 3 years)

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

#LI-AS140