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Content Analyst

Three Point Solutions, Inc.

St Paul, MN

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JOB DETAILS
SALARY
$30–$34 Per Hour
JOB TYPE
Contractor
SKILLS
Analysis Skills, Brand Marketing (Branding), Content Development, Customer Experience, Customer Support/Service, Customer/Client Research, Document Management, Documentation, Documentation Standards, Frequently Asked Questions (FAQ), Identify Issues, Installation Guide, Knowledge Base, Maintain Compliance, Marketing, Multitasking, Onboarding, Product Demonstration, Product Documentation, Product Engineering, Product Support, Product/Service Launch, Project/Program Management, Software Administration, Technical Writing, User Documentation
QUALIFICATIONS
RESPONSIBILITIES

Required Skills:

  • Technical Writing 
  • Technical Documentation 
  • Content Development 
  • User Guide & Training Material Creation 
  • Knowledge Base Management 
  • Editing & Proofreading 
  • Customer Education 
  • Project Management 
  • Cross-functional Collaboration 
  • Microsoft Office Suite 

Preferred Skills:

  • Precision Agriculture 
  • Ag-Tech & Drone Technology 
  • Remote Sensing & Geospatial Technology 
  • Product Launch Support 
  • Video Tutorials & E-Learning 
  • Customer Onboarding 
  • Multimedia Documentation 

 

Education:

  • Bachelor's degree in Engineering, Marketing, Business, Management, Technical Communication, or a related field. 
  • Candidates without a degree will be considered with 5+ years of directly related experience. 

 

Experience:

  • 3+ years of experience in technical writing, technical documentation, content development, customer education, or a related field. 
  • Experience creating user guides, knowledge base articles, training manuals, FAQs, and troubleshooting documentation. 
  • Experience working in cross-functional product development environments and managing multiple documentation projects. 
LOCATION
St Paul, MN
POSTED
1 day ago

Description:

  • Develop and maintain technical documentation, including user guides, installation guides, training manuals, FAQs, troubleshooting guides, and knowledge base articles. 
  • Create customer education and onboarding materials to support product launches, software updates, and feature releases. 
  • Translate complex technical concepts into clear, user-friendly documentation for customers, dealers, and business partners. 
  • Collaborate with Product Management, Engineering, Marketing, and Customer Support teams to ensure content accuracy and consistency. 
  • Maintain and update documentation based on product enhancements, software releases, and customer feedback. 
  • Build self-service support resources to improve customer experience and reduce support inquiries. 
  • Support product demonstrations by creating instructional content and training materials. 
  • Manage multiple documentation projects while ensuring compliance with branding, quality, and documentation standards. 

About the Company

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Three Point Solutions, Inc.

At Three Point Solutions, we are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.
HEADQUARTERS
LAKE SHORE, Minnesota, US
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2003

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