Content Developer

Content Development & Student Support

• Develops, edits, and maintains student-facing content for College websites and knowledge bases, email campaigns and transactional student communications, and social media and short-form digital content.
• Creates clear, supportive messaging that explains Workday Student processes, timelines, and impacts in ways that resonate with community college students.
• Writes content that supports key student moments such as enrollment, registration, financial aid, academic records, and graduation.
• Adapts messaging for diverse student audiences, including new students, continuing students, adult learners, and multilingual populations.

Accessibility & Compliance

• Ensures all content meets Title II and WCAG 2.2 AA accessibility standards, including plain-language writing, proper use of headings, lists, and structure, meaningful link text and descriptive calls to action, accessible PDFs, forms, and digital documents, and captioned and accessible multimedia content.
• Applies fairness-minded communication practices to reduce barriers for students with disabilities. Collaborates with accessibility, disability services, IT, and compliance partners to support institutional accessibility goals.
• Participates in ongoing review and remediation of content to improve accessibility and usability.

Collaboration & Strategy

• Partners with cross-functional teams (e.g., Admissions, New Student Onboarding, Records, Advising, Financial Aid, IT, Communications, Student Services) to gather accurate information and align messaging.
• Supports coordinated communication plans and content calendars tied to Workday Student milestones. Revises and updates content as system functionality, policies, or student needs evolve.
• Uses feedback, analytics, and student input to continuously improve clarity, effectiveness, and accessibility.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required department meetings and trainings.
• Manages multiple assignments of varying complexity while meeting federal and state, as well as internal regulations and procedures.
• Demonstrates the ability to adapt to changing needs of the College and business partners.
• Hours may include working outside of a normal workweek schedule as needed to meet workload demands.