Content Developer

Location: Austin, TX
Job Type: 12-Month W2 Contract
Work Arrangement: Onsite
Pay Rate: $20–$24/hour, depending on experience

About the Opportunity

Russell Tobin is supporting a leading global technology company in hiring a Content Developer to join its Customer Care organization.

This role is ideal for a detail-oriented content professional who enjoys transforming complex or changing information into clear, accurate, and easy-to-follow procedures and knowledge content.

The Content Developer will create, edit, maintain, and publish internal content used by customer-care teams. The role will also support business updates and cross-functional projects, ensuring that procedures remain accurate, relevant, consistent, and ready when new processes or initiatives launch.

The ideal candidate is highly organized, self-motivated, comfortable working with ambiguity, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Create, edit, update, and maintain internal procedures, knowledge-base content, and process documentation.

• Review business and process changes to determine which existing content needs to be updated, created, or retired.

• Ensure procedures are accurate, clear, consistent, and easy to understand.

• Review content for adherence to established writing and style guidelines.

• Identify and resolve conflicting, outdated, or duplicate information.

• Partner with subject matter experts, business owners, project teams, and other cross-functional stakeholders to validate content.

• Support projects by assessing the impact of business changes on existing procedures and documentation.

• Track content-related deliverables, milestones, and project progress.

• Partner with learning and training teams to ensure procedures and supporting content are available when needed for training and business launches.

• Manage the end-to-end content lifecycle, including writing, editing, reviewing, and publishing.

• Support multiple projects and business update requests simultaneously while meeting tight deadlines.

• Occasionally develop or update content for internal customer-care tools and resources.

• Work effectively with global and virtual teams across different functions and time zones.

• Navigate ambiguity by proactively identifying the appropriate stakeholders and gathering the information needed to move work forward.

• Handle confidential and business-sensitive information in accordance with company policies.

Required Qualifications

• Experience creating and maintaining content, knowledge-base articles, procedures, SOPs, or process documentation.

• Excellent written and verbal communication skills with a strong ability to communicate information clearly and without ambiguity.

• Strong attention to detail and commitment to content accuracy.

• Exceptional analytical and problem-solving skills.

• Ability to manage and organize large volumes of information and determine what information is relevant to a project or business request.

• Strong ability to prioritize and manage multiple projects and deadlines simultaneously.

• Comfortable working in a fast-paced, deadline-driven environment.

• Demonstrated ability to work independently and take ownership of deliverables.

• Experience collaborating with cross-functional stakeholders and subject matter experts.

• Ability to adapt to changing processes, technologies, requirements, and business priorities.

• Experience working with global and/or virtual teams.

• Ability to work effectively in situations where requirements or information may be incomplete or changing.

Preferred Qualifications

• Experience in knowledge management, technical writing, content operations, corporate communications, or documentation.

• Experience creating or maintaining knowledge-base or internal support content.

• Experience with content management systems or documentation platforms.

• Experience supporting customer service, customer care, technical support, or operations teams.

• Project management or workflow management experience.

• Experience working with style guides, content standards, or documentation governance.

Ideal Candidate Background

Candidates with experience in the following areas may be a strong fit:

• Technical Writing

• Knowledge Management

• Knowledge Base Management

• Content Development

• Content Operations

• Documentation

• Corporate Communications

• Internal Communications

• Process Documentation

• Customer Support Content

• SOP / Procedure Writing

• Customer Care Operations

What We're Looking For

The strongest candidate will be someone who can take complex, incomplete, or rapidly changing information and turn it into clear, accurate, actionable content.

You should be comfortable asking questions, connecting with the right stakeholders, identifying gaps, and independently driving content projects through completion.

If you are highly organized, detail-oriented, a strong writer, and enjoy working across teams to improve how information is communicated, this could be an excellent opportunity.

#LI-SD9

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.