Content Editor - Gaming

Kforce has a client in Redmond, WA that is seeking a Content Editor - Gaming.

Summary: This role will support Player Care organization by delivering help content and self-service resources that guide users through gameplay issues, account management, and technical troubleshooting. They will own the strategy, quality, and day-to-day management of our help site, which is a critical destination for players navigating our games.

Content Management & Editorial:

• Own the end-to-end lifecycle of help site content, from creation and publication through maintenance and retirement
• Write, edit, and maintain high-quality help articles, FAQs, and support documentation that are clear, accurate, and on brand
• Partner with Release Management to ensure patch notes, update pages, and product change content are reflected accurately and on time in the help site
• Collaborate with the Support team to identify content gaps driven by player questions and ticket trends
• Own the information architecture of the help site, ensuring content is logically organized and easy to navigate
• Establish and maintain tagging, taxonomy, and metadata standards that support player search and discovery
• Conduct regular content audits to identify outdated, redundant, or underperforming content and action improvements
• Ensure content is structured, tagged, and written to support AI-assisted discovery, search, and automation workflows, with an understanding of how content quality directly impacts the effectiveness of AI-powered support experiences
• Manage the content calendar and intake process for help site requests across teams
• Define and maintain workflows for content review, approval, and publishing
• Track and report on content performance metrics including search effectiveness, deflection rates, and player engagement