Job#: 3042579
Job Description:
The manager would prefer this be an onsite position in Cleveland, OH or Buffalo, NY however she would be open to remote for the right candidate.
Job Summary
The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:
The position requires both technical aptitude (AI + platform workflows) and content judgment.
Essential Functions Shared Services Content Authoring
Create and maintain enterprise shared content within enterprise Knowledge Management software.
Structure content for:
Clarity and usability
AI consumption and search effectiveness
Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
Enable Line of Business Authoring through Onboarding and Ongoing Support
Support onboarding of new LOBs into KM platform
Provide guidance on:
Authoring standards
Templates and structure
Best practices for AI-ready content
Facilitate working sessions to help SMEs successfully publish content
GenAI Support & Optimization
Support and refine AI-enabled capabilities, including:
AI-generated draft content
Content similarity and consolidation recommendations
Staleness detection
Smart tagging and metadata generation
Content performance insights (engagement, usage trends)
Assist with:
Prompt design and tuning
Testing GenAI outputs for accuracy and consistency
Monitor performance and recommend improvements
Testing & System Support
Execute testing on:
Content workflows
GenAI capabilities
Troubleshoot issues and support root cause analysis
Ensure adherence to system requirements and user expectations
Required Qualifications
Preferred Qualifications
Experience working with:
GenAI tools or AI-enabled workflows
Content systems, platforms, or structured documentation
Experience in regulated environments (banking, financial services, healthcare, etc.)
Skills / Competencies
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Employee Type:
Contract
Location:
Brooklyn, OH, US
Job Type:
Date Posted:
July 16, 2026
Pay Range:
$30 - $30 per hour
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