Basic Function
Wolters Kluwer Health's Health Language (HL) organization is innovative healthcare software and services provider. Our talented team of medical experts, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that improve our client's operations by helping healthcare professionals provide optimal care for their patients.
We are seeking a talented, high-energy Content Management Consultant, who understands healthcare terminology as well as a background in developing and maintaining content. Reporting to Manager, Terminology Operations, this is a hands-on role that will be critical in delivering HL content products and developing new product offerings to help the organization achieve their operational and financial goals. This person has good professional (scheduling, prioritization, work breakdown, communication, planning, etc.), technical (O365, targeted AI exposure, basic web app use), and proven delivery skills. They can work closely with peers across Health Language, Wolters Kluwer, and our broad customer bases as needed to define and deliver terminology data that improves healthcare outcomes. This position assists with defining actionable stories and acceptance criteria for assignments and areas of responsibility.
Essential Duties and Responsibilities
Participate in and lead the efforts to maintain high quality proprietary content and terminology products following established protocols to include mappings between different medical code sets (for example, CPT to SNOMED and ICD-10 to SNOMED CT), value sets using standard terminologies (Sensitivity content), and terms (provider and consumer friendly).
Work on special projects and in new product/content development as assigned.
Train and mentor other team members on terminology projects in areas of expertise.
Collaborate with the development and operations teams to make necessary refinements/improvements in processes or technology that will maximize the effectiveness of Health Language's products.
Emphasis placed on arriving at creative solutions in a highly innovative and fast paced environment.
Establish strong rapport with internal clients and establish self as expert in one or more terminology domains.
Establish overall guidelines for each terminology maintenance project using applicant's knowledge and background.
Respond to customer inquiries regarding product content, coordinating responses to complex requests.
Understand market and customer workflows, applying this understanding to enhance our products/services to support overall content evolution.
Use AI where appropriate to improve delivery efficiency and data quality.
Adhere to project processes.
Collaborate with product managers, technology development, and UX/UI teams in building new products and enhancements to existing products.
May prepare white papers, blogs and other high-value commentary.
Assist with research to identify opportunities for new content and product development.
Ensure strong project process, data governance, and quality assurance on all projects.
Actively participate in staff and company meetings.
Estimate time and resources required to complete larger projects.
Other duties and responsibilities as assigned.
Job Qualifications
Bachelor's degree preferred or other related technical degree or equivalent work experience
Areas of expertise preferred but not required
CPC, CPC-H, CCS, CCS-P or RHIT/RHIA certification - OR
Clinical background (nursing, medical, Laboratory, pharmacy) - OR
Informatics or terminology training/experience
Experience
5+ years of demonstrated experience developing and maintaining healthcare terminology products
7+ years of working with medical terminology (e.g.HCPS, SNOMED, etc.) preferably using Health Language based data models
Other Knowledge, Skills, Abilities or Certifications
Excellent analytical and research skills required
Technical computer skills required
Proficiency in Excel required
Strong written, verbal, and interpersonal communication skills required
Strong organizational skills required
Ability to manage deadlines and multiple projects
Time management skills and ability to work independently required
Basic database knowledge preferred
Familiarity with AI tools as part of delivery of terminology preferred
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, inquisitiveness and accountability
Collaborative - Works closely with team members and stakeholders to define problems, gain perspective, and work to deliver solutions
Commitment to continuous improvement
Calm under pressure
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$76,200.00 - $133,650.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.
Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.
Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.