Content Manager

SUMMARY:

The primary function of this position is to manage the company's learning content management environment and the processes that support the lifecycle of learning content. The Content Manager serves as the primary administrator and subject matter expert for the company's Learning Content Management System (LCMS) and establishes and maintains standards, processes, and governance practices to ensure the quality, consistency, and effective management of learning content.

This position works closely with instructional designers, learning technology staff, and other stakeholders to support efficient content development and publishing processes, evaluate opportunities for process and technology improvements, and ensure that learning content and related systems effectively support division and client needs.

DUTIES AND RESPONSIBILITIES

• Manage the lifecycle of learning content, including authoring, review, approval, publication, revision, versioning, archiving, and retirement
• Establish and maintain content governance standards, including naming conventions, metadata, templates, version control, and publishing processes
• Follow Xyleme software releases and coordinate testing, communicate changes that may impact existing courses, templates, processes, or downstream systems
• Serve as the primary point of contact with the LCMS vendor for support issues, enhancement requests, system updates, and product changes
• Develop and maintain documentation, standard operating procedures, job aids, and other resources related to content management processes
• Provide guidance and support to content creators on LCMS functionality, content standards, templates, and established processes
• Monitor content management processes and identify opportunities to improve quality, efficiency, consistency, and scalability
• Support the evaluation and implementation of AI-enabled content management processes and establish standards for their appropriate use

REQUIRED COMPETENCIES

• Demonstrates a strong understanding of content management and learning content development processes
• Demonstrates a strong understanding of LCMS capabilities, limitations, and administration
• Identifies opportunities to improve processes and develops practical solutions to complex problems
• Effectively documents and communicates technical processes to both technical and non-technical stakeholders
• Manages multiple priorities while maintaining strong attention to detail
• Collaborates effectively across teams and understands when issues or decisions require escalation

DESIRED COMPETENCIES

• Maintains an understanding of current Section 508 and WCAG accessibility requirements and their application to digital learning content
• Understands the relationship between learning content management systems, learning management systems, and related business systems
• Demonstrates an interest in emerging learning technologies and their application to content management
• Evaluates opportunities to use automation and artificial intelligence to improve content management processes
• Maintains a strong customer focus and meets internal and external client commitments

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent combination of education and relevant experience
• Experience working with a Learning Content Management System (LCMS) or comparable content management platform required
• Experience with learning content development, content operations, or learning technology preferred
• Experience developing or maintaining content standards, templates, processes, or governance practices preferred
• Familiarity with digital accessibility standards, including Section 508 and WCAG
• Familiarity with learning management systems and the packaging and deployment of digital learning content
• Familiarity with Microsoft Office Suite and Adobe applications
• Experience working with AI-enabled content development or content management tools preferred