Perform web administration and content maintenance for OCIO-managed and other SBA office sites; log activity in ServiceNow and report monthly.
Produce and maintain the SharePoint content inventory with recommendations grounded in industry best practices.
Monitor content performance, web components, navigation, and load time via usage analytics and page diagnostics; remediate under-performing or non-compliant content.
Ensure agency-compliant coding, metadata, meta-tags, titles, and formatting for all content.
Ensure all updates and existing content (pages, documents, images, media) are Section 508 compliant; assist with federally mandated reports (508, Data Quality Guidelines, Privacy Policy).
Advise the agency web governance structure on 508 and content standards; train and guide program-office site owners.
Design prototype pages and templates in modern SharePoint; identify inactive, duplicate, and orphaned content for archival under the governance program.
B. Experience and Qualifications
5+ years of web content management; 3+ years administering SharePoint Online sites, hub sites, navigation, and modern pages.
Demonstrated delivery of content inventories, information-architecture recommendations, or content governance standards for an enterprise intranet.
Experience remediating documents and web content to Section 508 / WCAG 2.0 A-AA.
Bachelor's degree in Communications, Information Management, IT, or related field (or equivalent experience).
Certification (preferred): Microsoft 365 Fundamentals (MS-900); DHS Trusted Tester or 508 document remediation credential; federal web governance familiarity (21st Century IDEA Act, Digital.gov, plain language).
Eligible for a federal Public Trust background investigation and PIV credential.
C. Skill Sets
Technical Skills
SharePoint Online modern pages, hub sites, mega-menu navigation, site designs and templates
Managed metadata, term store, content types, search schema and metadata configuration
SharePoint site usage analytics and Page Diagnostics tool
Accessible document authoring and remediation (Word, PDF, PowerPoint); alt text, headings, reading order