Content Review Operations Manager

Content Review Operations Manager

Location: South San Francisco, CA 94080 — Hybrid
Pay Rate: $42.55–$70.92/hr, paid weekly
Schedule: Monday–Friday, standard business hours PST, 40 hours/week
Contract Duration: October 19, 2026 – January 18, 2027 — 3-month contract

Overview

The Content Review Operations Manager oversees the end-to-end Medical, Legal, and Regulatory (MLR) review process for promotional and medical content.

This role manages content submissions, review meetings, approval workflows, metadata, compliance documentation, and digital assets within Veeva Vault PromoMats (VVPM). The position works closely with marketing, medical, regulatory, brand, and agency partners to improve review processes, maintain compliance, and support timely approval of promotional and medical materials.

Responsibilities

• Manage end-to-end Medical, Legal, and Regulatory (MLR) content review and approval workflows.
• Validate content submissions and ensure materials meet established process and compliance requirements.
• Prepare review agendas and facilitate live MLR review meetings.
• Track post-review decisions, required revisions, action items, and approvals.
• Manage promotional and medical assets within Veeva Vault PromoMats (VVPM).
• Maintain accurate asset metadata, modular content standards, approval records, and audit trails.
• Partner with content owners, brand teams, marketing, medical, regulatory, and external creative agencies.
• Provide operational guidance and system support to internal stakeholders and training teams.
• Maintain compliance documentation in accordance with SOPs and regulatory requirements.
• Identify workflow bottlenecks and operational gaps.
• Implement process improvements to increase efficiency and reduce compliance risk.
• Support digital content strategies and campaign execution across brand ecosystems.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience working with diverse cross-functional stakeholders.
• 3+ years of experience in one or more of the following:
  • MLR content review and approval.
  • Content or digital asset management.
  • Marketing operations.
  • Regulatory compliance.
  • Content governance.
• Experience within the pharmaceutical, biotechnology, healthcare, or another highly regulated industry.
• Hands-on experience with Veeva Vault PromoMats (VVPM) or a comparable Digital Asset Management (DAM) or MLR approval system.
• Strong understanding of promotional and medical content lifecycles.
• Knowledge of regulatory compliance, approval workflows, and modular content concepts.
• Advanced proficiency with Microsoft Office, including Excel, Word, Teams, and SharePoint.
• Strong organizational, communication, documentation, and stakeholder-management skills.

Preferred Qualifications

• Experience supporting pharmaceutical or biotechnology brand teams.
• Knowledge of brand ecosystems and digital marketing operations.
• Experience working with creative or advertising agencies.
• Familiarity with print production and distribution systems.

Benefits

• Health insurance.
• Health savings account.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Life insurance.
• Retirement plan.

Equal Opportunity & Fair Chance Employment

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualified applicants with arrest or conviction records will also be considered in accordance with applicable state and municipal Fair Chance laws, including the California Fair Chance Act and applicable Los Angeles County requirements.