Job Description
Content Review Operations Specialist
Location: 1 DNA Way South San Francisco CA USA 94080
Contract Duration: 6 Months (Potential for Extension or Full-Time Conversion)
Pay Rate: $37.96 –$65.91/hour (W2)
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance
Working Model-Hybrid
Summary:
As a Content Review Operations Specialist in the Global Digital Hub, you play a vital role in supporting the end-to-end medical, legal, and regulatory approval operations and digital asset administration. In this role, you act as a customer-facing point of contact for internal stakeholders, affiliates, and external agencies, providing operational support, enabling users to navigate Veeva Vault PromoMats (VVPM), and managing key content approval tasks such as claims approval and metadata alignment.
JOB DESCRIPTION
Content & Approval Operations Support
Location: 1 DNA Way South San Francisco CA USA 94080
Contract Duration: 6 Months (Potential for Extension or Full-Time Conversion)
Pay Rate: $37.96 –$65.91/hour (W2)
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance
Working Model-Hybrid
Summary:
As a Content Review Operations Specialist in the Global Digital Hub, you play a vital role in supporting the end-to-end medical, legal, and regulatory approval operations and digital asset administration. In this role, you act as a customer-facing point of contact for internal stakeholders, affiliates, and external agencies, providing operational support, enabling users to navigate Veeva Vault PromoMats (VVPM), and managing key content approval tasks such as claims approval and metadata alignment.
JOB DESCRIPTION
Content & Approval Operations Support
- Serve as an operational touchpoint for content approval workflows, supporting parts or totalities of materials undergoing medical, legal, and regulatory review processes.
- Manage claims processes, including claims approval, metadata alignment, auto-linking, quality checks on bulk claims documents, and maintaining reference libraries.
- Validate and steward content metadata and business rules in support of modular content product standards and campaign alignment.
- Partner with Content Review Operations Coordinators and leads to support continuous improvement and operational efficiency across the review cycle.
- Act as a primary operational point of contact for end-user support, enabling users to navigate VVPM, addressing day-to-day inquiries regarding platform user access, permissions, account updates, deactivations, and document ownership transfers.
- Triage, address, or escalate user tickets and technical inquiries to the appropriate teams as needed.
- Guide users to relevant documentation, Job Aids, Standard Operating Procedures (SOPs), process guidelines, and training resources.
- Track, log, and identify recurring operational issues or system enhancement opportunities to support continuous process optimization.
- Build and maintain effective working relationships with internal stakeholders, regional affiliates, and external agency partners.
- Tailor communications to explain business processes and technical workflows clearly to non-technical audiences.
- Facilitate smooth collaboration between global and local teams, incorporating feedback to ensure clarity and alignment.
- Education: Bachelor’s degree or equivalent experience.
- Experience: 3+ years of professional experience in content operations, digital asset management, content review/approval processes, project coordination, or marketing operations.
- System Knowledge: Practical experience using content management and review/approval platforms (such as Veeva Vault PromoMats or similar tools) as a key system for digital asset workflows.
- Communication & Support: Strong interpersonal skills with demonstrated experience in customer/stakeholder support, problem-solving, and managing feedback.
- Organizational Skills: Excellent organizational, multitasking, and analytical capabilities, with a proven track record of handling day-to-day administrative and operational tasks.
- Experience in the pharmaceutical, biotechnology, life sciences, healthcare, or other highly regulated industries.
- Certification in Veeva Vault Platform (or similar content review tool admin certifications).
- Familiarity with medical, legal, and regulatory (MLR) review lifecycles, claims management, and compliance standards.
- Adaptive, agile mindset with an interest in continuous process improvement.
Numbers & Facts
| Location | South San Francisco, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $37.96–$65.91 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1968 |
| Website | https://www.tailoredmanagement.com/ |
About Company
CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES
Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.
Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Biologyunmatched
- Biotech and Pharmaceuticalunmatched
- Business Processesunmatched
- Campaignsunmatched
- Claims Managementunmatched
- Claims Processingunmatched
- Content Managementunmatched
- Continuous Improvementunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- DNAunmatched
- Dental Insuranceunmatched
- Digital Asset Managementunmatched
- Documentationunmatched
- Healthcareunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Interpersonal Skillsunmatched
- Legalunmatched
- Marketingunmatched
- Metadataunmatched
- Multitaskingunmatched
- Operational Auditunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Process Managementunmatched
- Product Supportunmatched
- Project/Program Coordinationunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Standard Operating Procedures (SOP)unmatched
- Systems Administration/Managementunmatched
- Vision Planunmatched
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