Content Strategist

Aditi Consulting

Remote Location, TX(remote)

Apply

JOB DETAILS

SALARY

$60–$65 Per Hour

SKILLS

Artificial Intelligence (AI), Automotive Automation, Best Practices, Bug Tracking/Defect Management, Consulting, Content Development, Content Management Systems (CMS), Conversation Engine, Cross-Functional, Customer Support/Service, Data Analysis, Debugging Skills, Detail Oriented, Editing, English Language, Identify Issues, Information Retrieval, Machine Tool, Messaging Technology, Mobile Applications, Multitasking, Online Help, Operational Support, Problem Solving Skills, Process Improvement, Product Engineering, Project Management Software, Project/Program Management, Purchasing/Procurement, Replication and Remote Mirroring, Root Cause Analysis, Scripting (Scripting Languages), Short Messaging Service (SMS), Social Media, Software Patches, Speech Technology, Startup, State Laws and Regulations, Strategic Planning, Technical Writing, Telephony, Test Plan/Schedule, Time Management, User Interface/Experience (UI/UX), XML (EXtensible Markup Language)

LOCATION

Remote Location, TX

POSTED

6 days ago

Payrate: $60.00- $65.00/hr.

Summary:
This role is ideal for someone who combines a passion for product with a commitment to outstanding user experiences. You'll use data-driven thinking, a start-up mindset, and deep content expertise to create clear, effective resources that help WhatsApp users get the most out of our platform including content that powers Generative AI.

Responsibilities:

Find and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data tools
Resolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and quality
Triage and escalate: Where issues fall outside of content such as retrieval, response generation, or platform bugs triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented context
Test and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persist
Write, edit, test, and improve Help Center articles and customer support responses grounded in content strategy
Develop and refine content to enable Generative AI experiences
Apply, maintain, and champion content standards and best practices across the team
Use data to inform content decisions and partner with cross-functional teams to improve WhatsApp's support experiences
Manage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlines
Collaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messaging
Raise feedback and process improvement recommendations with associated teams to continuously enhance workflows and tooling

Minimum Qualifications

Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification)
2+ years of experience in technical writing or content strategy role
6+ months of experience writing content for Generative AI
Demonstrated critical thinking and editorial judgment around complex, sensitive topics, with a track record of managing large AI-enabling content sets
Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
Experience with content management systems (CMS) and project management tools

Preferred Qualifications

Project management experience, including navigating ambiguity and balancing competing priorities
Familiarity with data analysis, XML editing, and AI tools
Experience conducting root cause analysis or debugging user-facing product issues
Comfort working with basic data querying or scripting tools to scope issue prevalence

Pay Transparency: The typical base pay for this role across the U.S. is: $60.00- $65.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .

#AditiConsulting
#26-03665

About the Company

Aditi Consulting

Resume Resources

Free Resume Templates Free Resume Builder