Benefits:
- 401(k) matching
- Company car
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Contents Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers' most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships - and own every contents job from intake to invoice.
What You'll Do
Inspection & Scope Development
- Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
- Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software
- Build the full scope of services before mobilization - staffing, projected hours, consumables, & preliminary cost summary
- Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
Estimating
- Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval
- Apply each carrier's SLA requirements - documentation standards, contact timeframes, & scheduling protocols
- Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal
Logistics, Fleet & Labor
- Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
- Oversee the contents division's assigned vehicle fleet - assignments, usage logs, & basic maintenance reporting
- Recruit, schedule, train, & supervise temporary & permanent field labor
- On-call availability to support crews & customers for emergency contents response
Documentation, Compliance & Warehouse
- Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems
- Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
- Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols
Customer & Carrier Communication
- Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
- Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
- Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
- Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators
What You Bring (Requirements)
- 3+ years in property restoration, contents management, or related claims/estimating roles
- Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
- Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
- Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
- Clean Background & MVR
- Ability to work nights, weekends, & overtime as needed for emergency response
Highly Preferred
- IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
- Prior hands-on experience writing contents-specific estimates
- Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)
Systems You'll Use
Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.
Schedule & Conditions
- Standard schedule Monday-Friday, 7:30 AM-5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
- Hybrid role combining field job sites, warehouse, & remote coordination
- Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided
We Offer
- Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potential
- Company vehicle, fuel card, & company cell phone
- Company-sponsored certifications
- The backing of a trusted national brand with deep local roots & a team that genuinely supports one another