Crew Leader
FRSTeam of New England
Position: Contents Restoration Job Coordinator & Crew Leader
$52,000-$80,000 per year including base and incentives
About Us
We are a leading Contents Restoration Company dedicated to restoring and preserving our clients’ valued belongings after fire, water, and mold losses. Our team is known for professionalism, attention to detail, and outstanding customer service. We are currently seeking an experienced and motivated Contents Restoration Job Coordinator & Crew Leader to join our growing team.
Position Summary
Frsteam of New England is seeking a detail-oriented and customer-focused Project Coordinator to support our Contents Restoration Division. This is an on-the-road position and plays a critical role in managing project documentation, adjuster communications, estimate preparation, and data management throughout the contents restoration process. The Crew Leader demonstrates the company’s commitment to customers and clients and insurance company agents. The Project Coordinator helps ensure projects are completed efficiently while delivering exceptional service to our customers and insurance partners.
Key Responsibilities
Client & Adjuster Communication
- Serve as a primary point of contact for homeowners, property managers, insurance adjusters, and other stakeholders throughout the restoration process.
- Provide timely updates regarding project status, timelines, and completion schedules.
- Respond promptly to client and adjuster inquiries and maintain professional communication throughout each claim.
- Coordinate approvals, supplemental documentation, and requests related to insurance claims.
Estimate Writing & Claims Support
- Prepare detailed contents restoration estimates using company-approved estimating software.
- Review field documentation and inventory data to ensure estimate accuracy and completeness.
- Assist with supplements, revisions, and supporting documentation required by insurance carriers.
- Maintain organized electronic project files and claim records.
Photo & Documentation Management
- Upload, organize, and maintain field photographs in a company file management system.
- Ensure photographs are properly categorized, labeled, and associated with the correct inventory items and projects.
- Verify all required documentation and photos are completed before project closeout and claim submission.
Project Coordination & Administrative Support
- Coordinate project activities between field technicians, warehouse personnel, project managers, and clients.
- Assist with scheduling, workflow management, and project tracking.
- Generate reports and status updates as needed.
- Maintain compliance with company procedures, insurance carrier requirements, and industry best practices.
Qualifications
- Previous experience in restoration, contents restoration, insurance claims, project coordination, or a related field preferred.
- Need to be able to move items from trucks to homes and back as much as 50lbs to 100lbs
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong customer service and problem-solving abilities.
Why Join Frsteam of New England?
At Frsteam of New England, we help families and businesses recover after fire, water, mold, and other property losses by restoring their valuable contents and belongings. Our team is committed to professionalism, compassion, and excellence in service. We offer a collaborative work environment, opportunities for growth, and the chance to make a meaningful difference for our customers during challenging times.
Success Factors
- Exceptional communication with clients and insurance professionals
- Accurate estimate preparation and documentation
- Timely entry of field data into 3.0
- Effective management of project photographs and records
- Strong organizational skills and attention to detail
- Commitment to delivering outstanding customer service
We Offer:
Full-time positions
Job hours are typically Monday – Friday, 7:30am-4:00pm, overtime may be available weekly, and we also work several Saturdays. You will be on call (emergency response) periodically.
Hourly wage starts at $20 to $25/hour
PTO 2 Weeks
A friendly, family environment. Potential for growth and development
Required experience: customer service, labor: 1 year
Hey There!
Do you crave meaningful work?
At FRSTeam of New England, we help families and businesses during their time of need after they’ve experienced property damage. We handle many of the things that people care about most, their contents. For us at FRSTeam, each day holds a real sense of purpose.
Many families and business owners have told us that we are the best part of this dark time. We think that’s because we focus on making the process as stress-free as possible, bringing compassion and kindness to every action.
There is nothing like the feeling of bringing back a family's personal belongings, whether it's a favorite baby blanket or stuffed animal or a game console to pass the time in a hotel someone is staying in as temporary housing while their home is being restored. That smile you get lets you feel the hope you bring while restoring their personal lives.