Apple iPad, Apple iPhone, Background Investigation, Cellular Telephone, Commercial Real Estate, Communication Skills, Continuous Improvement, Corporate Compliance, Customer Experience, Customer Relations, Customer Support/Service, Disassemblers, Documentation, Driver's License, Furniture, Hand Tools, High School Diploma, Home Inspections, Industry Standards, Licensing, Logistics, On Call, Operating Systems, Organizational Skills, Project Lifecycle, Quality Management, Quality Metrics, Remodeling, Residential Real Estate, Team Lead/Manager, Team Player, Training/Teaching
LOCATION
Nixa, Missouri
POSTED
30+ days ago
Responsive recruiter
Benefits:
Company cell phone/cell phone allowance
Company shirts
Medical, Dental & Vision Benefits
Maternity, Paternity & Adoption Leave
Paid Training for IICRC WRT, IIRC FRST & Lead RRP Licensing
401(k)
401(k) matching
Competitive salary
Opportunity for advancement
Training & development
Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Our company's mission is to provide opportunities for great people to deliver best in class results. There is a path for career growth, promotions and your future. We will train you!
Contents Supervisor $50,000 - $57,000 per year + benefits
As a Contents Cleaning Supervisor you and your team will 'provide vital organizational and cleaning support to people who have experienced property disasters. This role involves carefully handling and securing personal and valuable items, ensuring they are safely packed, transported, and stored during the restoration process.
Responsibilities
Work safely in residential and commercial properties affected by fire, water, storm, and/or mold damage
Inspect and assess property damage, including structural and contents-related losses
Evaluate, document, and photograph damage to all affected items throughout the project lifecycle
Perform demolition of damaged structures using hand and power tools in accordance with safety guidelines
Conduct initial site visits and moisture inspections to determine scope of work
Set up and monitor restoration equipment in compliance with company and industry standards
Complete assigned tasks and maintain accurate job notes in the company’s primary operating system (RMS)
Capture detailed job photos at the start, during progress, and upon completion of each project
Paid training for IICRC certification licensing
Contents Team Leadership & Operations
Lead, train, and supervise a team of contents technicians; schedule work and assign daily tasks
Create detailed inventories and photo documentation to track customer belongings throughout the restoration process
Properly pack, wrap, transport, and store contents to prevent damage; regularly handle items weighing 50+ lbs
Coordinate logistics for both damaged and undamaged items, ensuring secure and organized storage
Communicate effectively with customers, providing updates and maintaining trust during stressful situations
Maintain high quality standards for packing, handling, cleaning, and restoration services
Utilize technical skills including furniture disassembly/reassembly, use of hand tools, and basic restoration techniques
Competency – Knowledge, Skills and Abilities:
Knowledge of technology (iPhone, iPad, computer)
Customer Service Skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Moisture Mapper, and additional systems as requested
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently and / or with a team
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to operate a company vehicle safely
Maintain a level of confidentiality
Preferred Education and Experience:
High School Diploma or GED
Customer Service experience
3 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Requirement:
Constantly move about job sites; stairs, walkways, roofs, crawl spaces
Occasionally requires a ladder to complete jobs
Must be able to communicate and converse with customers over the phone and face to face
Frequently will lift up to 60lbs
Ability to safely operate a company vehicle
Ability to pass background check
Clean driving record for 5+ years
Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!
Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
Disclaimer
Paul Davis Restoration is an equal opportunityemployer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Compensation: $50,000.00 - $57,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results