Contested Litigation Supervisor

We're seeking a seasoned Contested Litigation Supervisor to direct and elevate the daily operations of our contested foreclosure, eviction, and litigation support teams. This is a high-impact role tailored for a strategic, solutions-driven leader who thrives in a fast-paced legal environment andis passionate about accuracy, compliance, and exceptional client service.

As the department's escalation expert and operational anchor, you'll guide a talented team of paralegals, legal assistants, and support staff while shaping processes, strengthening quality, and driving continuous improvement across the organization.

What You'll Do

• Departmental Management: Direct the day-to-day operations and workflows of the contested litigation department.
• Escalation Resolution: Serve as the primary point of contact for complex issues raised by clients, attorneys, and internal teams.
• Referral Assessment: Review and evaluate incoming file referrals and escalated matters using strong due-diligence judgment.
• SOP Maintenance: Author, update, and enforce departmental procedures aligned with evolving client, regulatory, and industry benchmarks.
• Resource Optimization: Manage staffing levels, workload distribution, and resource planning to consistently meet strict deadlines.
• Performance Monitoring: Track KPIs, quality metrics, and client scorecard performance to ensure operational excellence.
• Quality Assurance: Conduct regular file reviews and implement corrective or preventive action plans when necessary.
• Team Development: Train, mentor, and evaluate team leads and support staff to foster professional growth and accountability.
• Process Enhancement: Spearhead process improvement, workflow automation, and departmental efficiency initiatives.
• Stakeholder Engagement: Represent the litigation department in client meetings, compliance audits, and leadership discussions.
• Talent Management: Partner with HR and Senior Leadership on hiring, performance management, and long-term workforce planning.
• Strategic Initiatives: Lead or support cross-functional projects and firm-wide strategic initiatives.

• Education: Bachelor's degree or equivalent professional experience.
• Legal Background: 7+ years of dedicated experience in foreclosure and/or litigation support roles.
• Leadership Experience: 5+ years of supervisory or management experience in a legal practice or a high-volume operational setting.
• Procedural Expertise: Deep understanding of litigation workflows, court timelines, and regulatory compliance requirements.
• Team Leadership: Demonstrated success guiding and motivating teams in fast-paced, deadline-driven environments.
• Metrics & Auditing: Prior experience working with client scorecards, quality assurance benchmarks, and regulatory compliance.
• Analytical Skills: Strong analytical capabilities with the ability to interpret data metrics and optimize team workflows.
• Core Competencies: Exceptional communication, problem-solving, and relationship-building abilities.
• Precision: Highly organized, detail-focused, and deeply committed to operational accuracy.
• Technical Savvy: Highly proficient in Microsoft Office; experience with Perfect Practice or similar case management systems is a plus.