Contingent Workforce Operations & Employee Support Manager Location: Columbus, OH (Onsite)
Employment Type: Full-Time, Exempt About the Role Tailored Management is seeking a highly organized and people-focused Contingent Workforce Operations & Employee Support Manager. This role serves as the operational backbone of a high-volume contingent workforce program, leading day-to-day workforce operations while supporting employee relations activities in a fast-paced warehouse and logistics environment. The ideal candidate combines strong operational execution with sound judgment, exceptional communication skills, and a passion for delivering an outstanding employee experience. You will work closely with recruiting, operations, human resources, and client stakeholders to ensure a seamless experience throughout the contingent worker lifecycle—from onboarding and orientation through assignment completion. What You'll Do Workforce Operations & Employee Experience - Lead workforce operations across the employee lifecycle, including hiring coordination, onboarding readiness, orientation delivery, employee support, and offboarding activities.
- Ensure a positive and consistent candidate and employee experience through clear communication, timely follow-up, and operational excellence.
- Maintain workforce records, trackers, schedules, and documentation with a high level of accuracy and attention to detail.
- Coordinate closely with recruiting, operations, HR, and client stakeholders to support workforce needs and resolve operational challenges.
Employee Relations & Workforce Support - Partner with HR contingent workforce leadership to address attendance concerns, Tier 1 employee relations matters, performance-related escalations, corrective actions, and assignment-end decisions.
- Support workplace injury response processes, reasonable suspicion protocols, leave and accommodation communications, and other employment-related processes.
- Serve as a trusted point of contact for contingent employees while maintaining professionalism, discretion, and consistency.
Program Operations & Continuous Improvement - Monitor workforce performance and service levels, including workflow efficiency, timeliness, completion rates, and issue resolution.
- Identify opportunities to improve processes, scalability, consistency, and service quality.
- Develop and maintain operational procedures and documentation standards.
- Provide reporting, insights, and workforce trends to Tailored Management leadership and client stakeholders.
- Communicate risks, priorities, workforce updates, and recommendations to business partners.
What We're Looking For Required Qualifications - Bachelor's degree in Human Resources, Business Administration, Operations, or a related field.
- 4+ years of experience in staffing operations, HR operations, workforce management, employee support, or a related function.
- Experience managing high-volume, process-driven workflows across hiring, onboarding, and workforce support functions.
- Strong understanding of performance management, corrective action processes, documentation standards, and escalation management.
- Experience using applicant tracking systems, onboarding platforms, workflow management tools, and workforce systems.
Preferred Qualifications - Experience supporting contingent workforce programs, staffing operations, or employer-of-record partnerships.
- Experience in fulfillment, logistics, distribution, warehouse, healthcare, retail, or other high-volume operational environments.
Skills & Competencies Successful candidates will demonstrate: - Exceptional relationship-building and stakeholder management skills.
- Strong service orientation and responsiveness to business needs.
- Operational leadership with a strong sense of ownership and accountability.
- Strategic thinking and analytical problem-solving abilities.
- Ability to manage multiple priorities and competing deadlines.
- Strong process improvement mindset and continuous improvement focus.
- Excellent verbal and written communication skills.
- Effective coaching, conflict navigation, and employee support capabilities.
- Sound judgment, discretion, and professionalism when handling sensitive situations.
- Strong presentation and facilitation skills.
- Exceptional organization, follow-through, and attention to detail.
- Ability to quickly learn and navigate HRIS, CRM, ATS, and workforce management systems.
- Commitment to documentation rigor, compliance, and operational excellence.
Work Environment This role operates in both office and warehouse settings and requires regular interaction with contingent employees and onsite operational teams. Requirements include: - Ability to stand and walk for up to 50% of the workday while conducting floor presence and employee engagement activities.
- Ability to work in an active warehouse environment with varying temperatures, moderate noise levels, and moving equipment.
- Regular use of computers, phones, scanners, and other office technology.
- Strong communication and observation skills in both office and operational environments.
- Occasional travel to Tailored Management's Columbus office as needed.
Schedule - Full-time, exempt position
- Generally scheduled between 7:30 a.m. and 6:00 p.m. ET based on business needs, onboarding schedules, and employee support requirements
Why Join Tailored Management? At Tailored Management, we believe exceptional workforce partnerships start with exceptional people. You'll play a key role in shaping the employee experience, supporting business operations, and driving meaningful outcomes for both our workforce and our clients. If you're energized by fast-paced environments, operational excellence, and making an impact on people's work experience every day, we'd love to hear from you.
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