The CSD Coordinator develops, implements, administers, and continuously improves plant training programs that support safety, quality, productivity, and employee development. This position partners with Operations, Quality, Safety, and HR leadership to ensure employees are effectively trained, qualified, and continuously developed to meet business objectives.
Success in this role may be measured through timely completion of training initiatives, employee qualification rates, onboarding effectiveness, compliance metrics, and support of operational performance goals.
TASKS & RESPONSIBILITIES
These are intended only as an illustration of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Primary tasks and responsibilities:
Training Program Management
- Develop training plans and curricula
- Maintain training schedules
- Track completion and compliance
- Manage and maintain complete and accurate employee training records and ensure documentation is audit-ready for customer, regulatory, and internal audits
New Hire Onboarding & Qualification
- Participate in candidate interviews
- Coordinate onboarding programs
- Track and maintain 30/60/90-day reviews
- Conduct proficiency evaluations
- Monitor trainee progress
- Facilitate in-class room training for new hires, and as needed
Trainer Development
- Train-the-trainer programs
- Evaluate trainer effectiveness
- Coach departmental trainers
Continuous Improvement
- Support Lean initiatives
- Participate in CI teams
- Develop best practices and SWIs
- Work with resources at other locations, OEMs and other vendors to develop and document best practices as needed
Compliance & Documentation
- Maintain training documentation
- Ensure GMP, SQF, quality and safety compliance
- Performs other duties as requested or assigned
Decision making accountability:
- Daily prioritization of work tasks, with the understanding that agreed-upon deadlines should be met (decisions for which prior approval should be made)
- Scheduling training activities
- Determining training priorities
- Recommending process improvements
- Evaluating training effectiveness
- Escalating performance and compliance concerns
Working conditions:
- This job operates in a manufacturing environment
- Flexibility in work schedule, may include day and night shift schedule
- Upholds all ethical standards associated with safety, quality and food safety policies and procedures within the facility, including the ProAmpac Code of Conduct and Values
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
- Ability to stand and walk on the production floor for extended periods, climb stairs, and occasionally lift up to 40 pounds
- This position will have exposure to hazards such as dust, high noise levels, solvent fumes, and medium heat
QUALIFICATIONS & COMPETENCIES
Education / professional background
- Bachelor's degree in HR, Education, Organizational Development, Business, Industrial Technology, or related field preferred. Equivalent education and manufacturing experience considered
- 2-5 years of experience in manufacturing, training, learning and development, operations leadership, quality systems, or a related environment preferred
- Experience maintaining training records and Learning Management Systems (LMS) preferred
- Proficient in Word, Excel, PowerPoint, Outlook
- Must be adept at creating highly effective presentations
- Experience coaching and mentoring
- Experience influencing without authority
- Experience in conflict resolution
- Experience in change management
- Experience in GMP, SQF, HACCP Awareness, Food Safety Culture, and OSHA Fundamentals
- Capacity to work independently and in team settings with concentration on the goal and common good
- CPT Accreditation, or willing to obtain
- Willingness to learn all departments and machinery
- Ability to prioritize multiple tasks and to multitask
- Sound decision-making and problem-solving skills
- Proven track record of curriculum design, presentation design and facilitation/delivery experience
- In-depth knowledge of training in adult education techniques
- Exceptional interpersonal communication and relationship-building skills
Professional competencies
- Proficient in Microsoft Office and standard office technology
- Demonstrates integrity, professionalism, credibility, and commitment to organizational success
- Strong written, verbal, and interpersonal communication skills with the ability to effectively engage employees at all levels
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Self-motivated, adaptable, and proactive with a positive, continuous improvement mindset
- Exercises sound judgment, initiative, and problem-solving skills
- Builds positive working relationships with diverse individuals and teams
- Able to follow written instructions, maintain accurate documentation, and complete assignments on time
- Capable of safely handling equipment and workplace materials while adhering to company policies and procedures
- Flexible with work schedules, including overtime and shift changes as business needs require
Soft skills
- Communicates effectively one to one and in small groups. Easily articulates ideas and needs, so people at all levels can understand
- Highly organized and self-directed with an ability to prioritize projects combine with the ability to provide and receive direction
- Analytical and critical thinking skills with an aptitude to quickly absorb new procedures and new industry advancements