Continuous Improvement Analyst

Lindt and Sprungli

Kansas City, MO

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JOB DETAILS

SKILLS

Analysis Skills, Artificial Intelligence (AI), Benchmarking, Business Intelligence, Business Intelligence Software, Business Operations, Business Services, Coaching, Consumer Packaged Goods, Continuous Improvement, Corrective Action, Cross-Functional, Customer Support/Service, Data Analysis, ERP (Enterprise Resource Planning), Entrepreneurship, Financial Analysis, Financial Services, Industrial Engineering, Industry Standards, Information Technology & Information Systems, Leadership, Lean Manufacturing, Logistics, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Operational Improvement, Operational Support, Performance Management, Problem Solving Skills, Progress Reports, Project Evaluation, Project Execution, Project/Program Management, Quality Assurance, Relationship Management, Requirements Management, Risk, Root Cause Analysis, Sales Management, Standard Operating Procedures (SOP), Strategic Planning, Structured Analysis, Supply Chain, Supply Chain Management, Sustainability, Team Player, Third-Party Logistics (3PL), Transportation Planning, Trend Analysis, Warehousing

LOCATION

Kansas City, MO

POSTED

1 day ago

Company Introduction:

Lindt & Sprüngli is a Swiss chocolate manufacturer and recognized as a global leader in the market for premium chocolate, offering a large selection of products around the world. Lindt & Sprüngli looks back on a long-standing tradition of 175 years during which it has become known as one of the most innovative and creative companies making premium chocolate under the key brand Lindt.

Lindt & Sprüngli (North America) Inc. is the holding company of the US family of companies Ghirardelli Chocolate Company, Lindt & Sprüngli (USA) Inc. and Russell Stover Chocolates Inc. Lindt & Sprüngli (North America) Inc. offers a shared-services model acting as the Center of Excellence for the North American market by providing world-class Supply Chain, Project Management, Information Technology, and additional business services to the local entities.

This is an exciting time to join our company as we are further accelerating the success story and market expansion over the next years. High performing, entrepreneurial, result driven and passionate employees are key success factors for Lindt & Sprüngli. We are warmly welcoming ambitious talents to join us.

What Lindt & Sprüngli offers:

A highly passionate team driven for success
A fast-changing business environment and entrepreneurial mindset
Central and prime office location in Kansas City next to the Plaza
US or international career opportunities within the Lindt Group
Opportunities to be involved in employee committees
A flexible work environment offering a hybrid model
Market competitive compensation, annual bonus and benefits
And of course - delicious premium chocolate!

Lindt & Sprungli wants employees who align to our core values:

Excellence: You have passion for what you are doing and strive for excellence
Innovation: You are constantly looking for new and better ways to deliver success
Entrepreneurship: You are empowered and accountable for your actions and results
Responsibility: You act with integrity and treat everyone with respect
Collaboration: You support your colleagues across disciplines, business segments and geographies

Job Description Summary:

The Continuous Improvement Analyst supports Lindt & Sprüngli North America (LSNA) warehousing and transportation operations by identifying, analyzing, and leading continuous improvement initiatives. This role partners closely with internal stakeholders and third-party logistics (3PL) providers to improve cost-to-serve, service, and sustainability outcomes through structured analysis and project execution.

The role is expected to move beyond reporting and analysis to convert insights into implemented operational improvements, supporting both day-to-day performance management and longer-term strategic initiatives.

Essential Functions

Continuous Improvement & Analysis

Partner with Warehousing, Transportation, Planning, Customer Service, and Business Intelligence to identify operational gaps and improvement opportunities
Extract, analyze, and interpret data from operational systems (e.g., WMS, TMS, ERP, BI tools) to support fact-based recommendations
Research industry standards and benchmarks; compare current performance and recommend improvement actions
Analyze supply chain requirements within the Consumer Packaged Goods (CPG) environment and identify gaps impacting cost, service, or execution risk
Review performance trends to identify emerging financial, service-level, or sustainability risks

Project & Initiative Leadership

Lead assigned continuous improvement initiatives from problem definition through implementation, including stakeholder alignment and progress tracking
Support and contribute to daily continuous improvement calls across all U.S. Lindt & Sprüngli companies, focusing on performance gaps and corrective actions
Provide analytical and project management support for peak-season post-mortems and readiness reviews with internal teams and 3PL partners
Lead assigned initiatives within the U.S. business operations roadmap, coordinating across Planning, Transportation, Warehousing, Customer Service, and Business Intelligence
Track initiatives against defined objectives and report progress, risks, and outcomes to leadership
Partner with U.S. Supply Chain teams to review, improve, and adjust company SOPs
Coordinate with Brand QA Teams and Logistics to design, execute, and document a customer summer temperature study, and communicate results including any variances from expected outcomes

Stakeholder & Relationship Management

Act as a collaborative partner with internal functional teams and external service providers
Manage day-to-day working relationships required to execute improvement initiatives
Utilize coaching as a tool to support change adoption and strengthen problem-solving capabilities across internal teams and 3PL partners
Support ad-hoc analyses and special projects as assigned by management

Basic Qualifications

3+ years of supply chain, logistics, or operations background
Bachelor's degree required
Demonstrate analytical, problem-solving, project management skills
Strong proficiency in Excel; working knowledge of PowerPoint and Word
Ability to translate data analysis into clear recommendations for non-technical audiences

Preferred Qualifications

Bachelor's degree in Supply Chain Management, Industrial Engineering, or related field
Proven analytical experience in a CPG or logistics environment
Consumer Products Goods (CPG) experience
Experience working with or supporting 3PL providers
Familiarity with continuous improvement methodologies (e.g., Lean, root cause analysis, structured problem solving)
Experience using coaching as a tool to support change adoption and build problem-solving capability
Experience supporting cross-functional operational initiatives
Familiarity with AI tools and prompts

Company Description

Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO.

Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks.

Lindt & Sprüngli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law. Principals only, please.

About the Company

Lindt and Sprungli

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