Accounting, Communication Skills, Continuous Improvement, Cross-Functional, Customer Support/Service, Data Collection, Documentation, Documentation Standards, ERP (Enterprise Resource Planning), Financial Management, Interpersonal Skills, Leadership, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Onboarding, Operations Planning, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Regulations, Root Cause Analysis, Standard Operating Procedures (SOP), Supply Chain, Training/Teaching, Warehousing, Writing Skills
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.
Description:
The Continuous Improvement and Training Manager will be responsible for supporting the development and facilitation of Supply Chain training and education initiatives, including but not limited to the documentation of standard operating procedures (SOPs), new system and/or supply chain process rollouts, and onboarding experience materials.
Essential Duties & Responsibilities:
Key fundamental skill sets for this role will be:
- Facilitate the creation, presentation, and evaluation of training and education materials, including but not limited to both process and function standard operating procedures (SOPs), new system and/or supply chain process rollouts, and onboarding experience materials.
- Implement an ongoing approach to ensuring that onboarding materials, training experiences, SOPs, and other process documentation are reviewed and updated regularly.
- Provide training and education insight for the implementation and adherence to Supply Chain policies and procedures.
- Support Supply Chain continuous improvement initiatives, providing root cause analysis and solutions when applicable.
- Support the Arhaus Team to define, implement, and enforce Arhaus culture, policies, values, and vision towards continuous improvement, customer service, and fiscal responsibilities.
- The role will work cross-functionally with Accounting, Buying, Compliance, Customer Service, Final Mile, Planning, Store Operations, and Warehouse leadership and associate teams.
Requirements
- Adapts to change quickly, easily, and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively.
- Builds respectful and effective working relationships; collaborates with others to achieve common goals as established in the supply chain organization.
- Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience.
- Works with a high- level of accuracy and diligence; strives to exceed the expectations of our internal and external customers.
- Demonstrates initiative by acting as an initiative-taker; takes on increased responsibility to enhance one's contribution. Acts with a sense of urgency when issues arise, and acts where needed and required.
- Effective communicator, able to connect with varied levels of the organization and see things from other perspectives.
- Confidence to speak mind and serve as a subject matter expert in cross-functional settings.
- Excellent leadership, problem-solving, people skills, and cross-functional team experience
- Bachelor's Degree with 2 years of progressive leadership experience
- Experience developing training, education, and/or improvement projects from start to finish, including project management, data gathering, problem solving, facilitation, and content review
- Ability to interact with individuals at all professional levels as well as non-exempt associates
- Excellent training and presentation skills
- Ability to plan and manage effectively
- Strong verbal and written communication skills
- Proficient in Microsoft Office, including Excel, Word, PowerPoint, and ERP
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.