Contract Bilingual Customer Sales & Support - Remote

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

This is a fully remote, one-year contract position, with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. EST.

If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Bilingual Customer Sales & Support with prior experience supporting outside sales teams and strong customer service skills.

Our employees enjoy:

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
• The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidates experience, skills, and overall fit.
• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
• 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
• A solid onboarding plan with a 6-month mentoring program for new employees
• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
• An open-door environment that promotes close collaboration within all levels of the organization
• Continued professional development within a privately owned global company that offers both stability and growth opportunities.
• Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and a outdoor patio in the summer.

Reporting to the Bilingual Customer Experience & Sales Supervisor, you will be responsible for:

• Handling day-to-day internal/external customer inquiries via phone, chat, and email, ensuring timely and accurate resolution.
• Managing active phone and chat queues while responding to incoming emails and customer requests in a fast-paced environment.
• Supporting customers with a wide range of requests, including order placement, order status, invoicing, quotes, product inquiries, returns, credits, and shipping updates.
• Processing customer orders efficiently while identifying opportunities to upsell or cross-sell when appropriate.
• Collaborating with internal teams such as Logistics, Credit, Quality, IT, Product, and Back Office to resolve customer issues end-to-end.
• Maintaining high service standards by meeting service level expectations for response time, availability, and volume of interactions handled.
• Managing multiple inquiries simultaneously in a fast-paced, high-volume environment.
• Participating in team meetings, one-on-one check-ins, and ongoing process improvements, including adherence to SOPs and best practices.

What YOU will bring to this role:

• Bilingualism in English/French skills to effectively support national teams.

• Previous experience in customer service or sales support, ideally in a call centre or customer experience environment, is mandatory.

• Demonstrate strong multitasking, prioritization, and time management skills to ensure timely and accurate support.

• Proven experience handling customers by phone and email, including order processing and issue resolution.

• Strong multi-tasking skills with the ability to prioritize effectively in a fast-paced setting.

• Excellent communication and customer management skills, with a professional and solution-oriented approach.

• Ability to remain calm, objective, and focused when handling challenging or high-pressure situations.

• Strong organizational and time-management skills.

• Comfortable working with KPIs, service levels, and performance metrics.

• Proficient in Microsoft Office applications, including Outlook, Word, and PowerPoint.

Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo - heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal - fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction - General Contractors, and On-Site).

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary!