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Contract Business Operations Representative Jr. - # 26-16246

US Tech Solutions, Inc.

Phoenix, AZ

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Billing, Business Operations, Communication Skills, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, High School Diploma, Inside Sales, Inventory Management, Logistics, Logistics Processes, Maintenance - Pool, Microsoft Excel, Multitasking, Operational Support, Operations Management, Operations Processes, Oracle, Order Processing, Organizational Skills, Pivot Tables, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Production Support, Purchasing/Procurement, Regulatory Compliance, Reporting Skills, Returns Processing, Root Cause Analysis, SAP ECC (fka SAP R/3 and SAP ERP), Sales Support, Supply Chain Operations, Time Management, Vendor/Supplier Relations, Vlookups, Warehousing, Writing Skills
LOCATION
Phoenix, AZ
POSTED
1 day ago
Duration: 05 months Contract
 
Job Description:
  • Operations & Returns Management
  • Manage daily account workflow related to product returns (RMA), including order entry, customer communication (written and verbal), and case resolution
  • Process RMAs, issue customer credits, and manage defective/non-conforming product disposition
  • Support warehouse operations by ensuring accurate return processing and documentation in a high-volume environment
  • Coordinate with vendor returns teams to expedite supplier returns
 Responsibilities:
  • Inventory & Logistics Control
  • Provide solutions for inventory discrepancies, procedural issues, and compliance requirements
  • Monitor and maintain inventory control accuracy and reporting
  • Oversee repair parts pools and support post-production/warranty programs
  • Customer & Sales Support
  • Provide day-to-day sales support and customer service for assigned accounts
  • Act as a liaison between internal teams (sales, engineering, purchasing, operations), suppliers, and customers
  • Deliver a high level of customer satisfaction while maintaining efficient operational processes
  • Proactively anticipate customer needs and respond with urgency and clear communication
  • Build and maintain strong relationships with customers, suppliers, and internal stakeholders
  • Process Improvement & Reporting
  • Identify root causes of operational and financial issues impacting logistics and value-add services
  • Develop and implement process improvements, procedures, and policies to meet internal and customer requirements
  • Support project leaders in launching new programs or improving existing workflows
  • Prepare reports and manage customer billing activities
 Experience:
  • Strong knowledge of supply chain operations, inventory management, and logistics processes
  • Experience with ERP systems (SAP, Oracle, or similar)
  • Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)
  • Strong analytical and problem-solving capabilities with a data-driven mindset
  • Excellent organizational skills and attention to detail
  • Effective written and verbal communication skills
  • Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
  • Proven ability to build relationships and collaborate cross-functionally
 Skillset:
  • Perform general warehouse and administrative support tasks as needed
  • Execute other responsibilities as assigned
 Education:
  • High School diploma required. Associates Degree or higher preferred.
 Additional Qualifications:
  •  Licenses: Not required
  • Certifications: Not required
  • Shift Hours: 8:00AM -5:00 PM AST
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 

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About the Company

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US Tech Solutions, Inc.

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