Contract Deputy Program Manager (DPM)

Location: Clarksburg, WV (Primary) | Winchester, VA (Occasional)

Status: Contingent Upon Award

Travel: Yes (Weekly between sites; Travel Reimbursed)
Clearance Requirement: Active TS/SCI with CI Polygraph (Required)

Position Overview:

Synertex LLC is seeking a highly experienced Contract Deputy Program Manager (DPM) to support a U.S. Government agency. This role provides senior-level operational leadership supporting a large-scale, multi-site classified program focused on analytical, vetting, and intelligence support operations.

The Deputy Program Manager supports execution of contract requirements and serves as a key operational leader responsible for ensuring effective day-to-day performance, quality assurance, workforce management, and escalation resolution across distributed sites.

RESPONSIBILITIES:

Operations & Program Support:

• Support execution of day-to-day program operations across multiple sites
• Oversee workflow operations for analytical and vetting support activities
• Manage shift operations and workforce coverage across Clarksburg, WV and Winchester, VA
• Support surge staffing and rapid response operational planning

Quality Assurance & Process Oversight:

• Lead QA monitoring and compliance activities across operational workflows
• Support development, maintenance, and enforcement of Standard Operating Procedures (SOPs)
• Track operational performance metrics and service delivery standards
• Drive continuous process improvement across mission support workflows

Personnel & Performance Management:

• Support workforce performance management and escalation resolution
• Coordinate staffing readiness and coverage across all operational sites
• Assist with personnel scheduling and throughput balancing
• Support leadership in resolving operational bottlenecks and workforce issues

Government & Mission Support:

• Interface with Government stakeholders as delegated by the Program Manager
• Support execution of mission requirements tied to vetting and analytical workflows
• Ensure alignment with FBI/IC/DOJ operational standards and expectations
• Assist with implementation of governance and compliance requirements

REQUIREMENTS:

• Active TS/SCI clearance with CI Polygraph (required)
• Bachelor's degree required (BS/BA required)
• Minimum 7+ years of federal program or operations management experience
• Minimum 5+ years of operations, QA, or workflow leadership on analytical or research services contracts
• Multi-site operational leadership experience required
• Demonstrated experience supporting FBI, IC, or DOJ mission environments (preferred context experience)
• Proven experience with:
  • Workflow operations and shift management
  • QA oversight and process governance
  • Personnel performance management and escalation handling
  • SOP development and enforcement
  • Surge operations planning

Preferred Qualifications:

• FBI or IC vetting domain knowledge
• Experience developing or maintaining SOPs in operational environments
• Experience supporting surge staffing or high-tempo operational cycles
• Familiarity with structured process improvement methodologies

Certifications:

• PMP (Preferred or Required depending on contract structure)
• Preferred: ITIL Foundation, Six Sigma Green Belt, Certified ScrumMaster (CSM)