Contract Manager V

Kaiser Permanente

Renton, WA

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JOB DETAILS

SKILLS

Behavioral Health, Billing, Business Operations, Business Plan, Business Processes, Business Skills, Candidate Screening, Computer Skills, Consulting, Continuous Improvement, Contract Analysis, Contract Creation, Contract Law, Contract Management, Corrective Action, Cost Control, Cross-Functional, Customer Relationship Management (CRM), Data Analysis, Detail Oriented, Develop Methodologies, Diversity, Documentation, Durable Medical Equipment, Ecosystems, Federal Laws and Regulations, Financial Mathematics, Financial Metrics, Health Education, Health Plan, Healthcare, Healthcare Providers, Healthcare Reimbursement, Identify Issues, Insurance, Interpersonal Skills, Knowledge Management, Leadership, Legal, Legal Research, Maintain Compliance, Maintenance Services, Manage Agenda, Managed Care, Market Analysis, Mentoring, Negotiation Skills, Operational Support, Operations Management, Operations Research, PHP Scripting Language (PHP Hypertext Preprocessor), Patient Care, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Planning, Project Tracking, Project/Program Management, Provider Contracting, Purchasing/Procurement, Qualitative Analysis, Quality Assurance Methodology, Quality Metrics, Quantitative Analysis, Regulatory Compliance, Regulatory Submissions, Reimbursement, Relationship Management, Request for Information (RFI), Sales Management, Service Delivery, State Laws and Regulations, Statistics, Strategic Planning, Systems Administration/Management, Team Player, Time Management, Training/Teaching, Trend Analysis

LOCATION

Renton, WA

POSTED

1 day ago

**This position requires being onsite 1-3 days per week and is considered hybrid. Candidate must sit in Washington state. The individual in this role will be accountable for a high-value healthcare provider network portfolio and unit cost performance for large physician groups, behavioral health providers or facilities including (SUD, IOP, PHP), major healthcare systems which may include a continuum of facilities (acute, long-term, rehabilitation, professional), ambulatory surgery centers, DME providers, etc. Additionally, the individual will need to be able to perform and present findings of qualitative and quantitative analysis around financial and quality metrics for assigned accounts. Must be able to work productively within a highly matrixed environment with visibility to all levels of the organization including regular presentations with regional and national executives. Job Summary: In addition to the responsibilities listed below, this position is also responsible for drafting and/or consulting with the legal team on complex contract templates and language; responding to inquiries about complex contract templates and language; researching, comparing, and advising on contract rates and services; developing rate methodology and strategies; collaborating with various services lines to implement rate/contract strategies to improve access and availability and service delivery expansion; interpreting and translating contract terms for senior stakeholders; acting as a role model for the negotiation and completion of companion agreements, letters of intent, and/or memoranda of understanding; and monitoring provider programs in Pay for Performance Agreements, Pay for Quality Agreements, Value Based Purchasing Contracts, and Total Cost of Care. Essential Responsibilities: + Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. + Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. + Supports continuous improvement efforts by: leveraging innovative and data-driven approaches to identify and/or consult on continuous improvement opportunities across the contract ecosystem (e.g., identifying business and operational disparities between organizational and provider expectations, constraints, and risks to accessible care, building and maintaining relationships); driving the implementation of process improvement initiatives to aid providers and business goals; collaborating with internal and external partners to develop network strategies and implement improved access to care; and may also include conducting and/or collaborating in complex modeling and analyses of provider and market data to develop recommendations, solutions, and action plans for improvement initiatives. + Ensures contract commitments are met by: validating, maintaining, and/or conducting statistical analyses on provider and contract data of the day-to-day operation and management of services to identify trends and consult on provider compliance; documenting and reporting provider activities and/or coordinating with alternate stakeholders to ensure compliance with contract terms and conditions; promoting the use of guidelines to ensure provider compliance with state and federal regulations as well as KP policies and procedures; and consulting with Provider Systems Administration (PSA) or its equivalent as needed to ensure proper contract interpretation and operational readiness and guiding corrective actions as identified through contract performance. + Supports contract strategy development by: developing, proposing, and implementing short-term strategies that improve access to patient care while managing outside service costs; providing in-depth and advanced consultation on local service delivery planning and delivery system leadership to aid in the achievement of provider priorities and strategies; may include leading collaborative cross-functional workgroups to ensure provider strategies meet the unique needs of diverse stakeholders; and may also include developing materials and/or conducting peer training for new hires and contingent workers (e.g., establishing contract language, determining payment rate parameters, defining workflow and business processes, and ensuring cross-training across all service lines). + Grows the Provider Network by: reviewing or identifying recommended/potential partners/alliances for assigned service area to fill service gaps or decrease costs in current service offerings using advanced knowledge of current service gaps; developing, maintaining, and managing trusted partnerships with providers to understand their unique service request needs and challenges; serving as a liaison between providers and KP by coordinating communication efforts (e.g., contract compliance such as access, availability, referral operations, and/or supporting member complaints); and supporting provider site visits, daily interactions, and ad hoc meetings by aiding in developing itineraries and agendas, gathering credentialing materials, and/or initiating this process. + Contributes to provider satisfaction by: leveraging specialized knowledge of provider/contract operations to consult on issues that arise from contract configuration/interpretation and/or related to claims/disputes, billing, payment, reimbursement, directories, other operational issues, and/or directories; leveraging innovative solutions to ensure requests for information, questions, and problems are efficiently identified, documented, and addressed; and in some instances, collaborating on and acting as a role model in the creation and delivery of complex training materials to aid provider education and orientation on health plan systems, processes, and/or credentialing. Knowledge, Skills and Abilities: (Core) + Ambiguity/Uncertainty Management + Attention to Detail + Business Knowledge + Communication + Critical Thinking + Cross-Group Collaboration + Decision Making + Dependability + Diversity, Equity, and Inclusion Support + Drives Results + Facilitation Skills + Health Care Industry + Influencing Others + Integrity + Learning Agility + Organizational Savvy + Problem Solving + Short- and Long-term Learning & Recall + Teamwork + Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) + Contract Law + Contract Management + Applied Data Analysis + Business Acumen + Business Planning + Business Process Improvement + Business Relationship Management + Compliance Management + Computer Literacy + Consulting + Health Care Reimbursement + Interpersonal Skills + Key Performance Indicators + Knowledge Management + Presentation Skills + Project Management + Quality Assurance Process + Time Management + Training + Trend Analysis + Written Communication Minimum Qualifications: + Minimum three (3) years of experience in a leadership role with or without direct reports. + Bachelors degree from an accredited college or university AND minimum seven (7) years of experience in health care delivery or operations in a managed care environment, customer relationship management, or a directly related field OR Minimum ten (10) years of experience in health care delivery or operations in a managed care environment, customer relationship management, or a directly related field. Preferred Qualifications: + Four (4) years of experience with health care regulatory compliance and filing, contract writing, health care operations, legal research, or insurance/health plan governance experience. + Project Management Professional (PMP) or equivalent project/program management certification. COMPANY: KAISER TITLE: Contract Manager V LOCATION: Renton, Washington REQNUMBER: 1429673 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

About the Company

Kaiser Permanente

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research. Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Healthcare Services

FOUNDED

1945

WEBSITE

http://www.kp.org/careers

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