Contract Manufacturing Manager

Description

Who We Are Looking For

Seeking a relationship-driven account professional to own and grow a portfolio of contract manufacturing accounts for Summit Nutri-Science*, USANA's business entity for contract manufacturing operations. This sales account contract manufactirng manager role serves as the client's primary point of contact, translating client needs into action across production, quality, supply chain, and finance, while identifying opportunities to expand the scope and value of each partnership.

The role combines client relationship management with internal coordination. It requires building trust with client stakeholders, staying on top of account health, and moving comfortably between the boardroom, the plant floor, and contract negotiations.

The ideal candidate has a strong grasp of manufacturing processes, supply chain, and production timelines, paired with strong negotiation, presentation, and interpersonal skills. They're comfortable presenting forecasts to leadership, resolving client escalations, and confirming orders on the production floor and they treat every client relationship as an opportunity to grow the business.

What You Will Do

• Serve as the primary relationship owner for assigned contract manufacturing accounts and maintaining regular communication with client stakeholders
• Identify and pursue opportunities to grow revenue within existing accounts by upselling additional manufacturing capabilities and services, and securing new contracts to expand the scope of business with each client
• Coordinate with production, quality, supply chain, and finance teams to ensure client orders, timelines, and specifications are met
• Prepare and present account reviews, forecasts, and performance reports to clients and internal leadership
• Negotiate contract terms, pricing, and service agreements with clients in coordination with legal and finance stakeholders
• Resolve client escalations and service issues, coordinating cross-functionally to reach timely resolution
• Monitor account health metrics-volume, margin, satisfaction-and proactively address risks to retention
• Onboard new contract manufacturing clients, ensuring a smooth transition from sales to active account status
• Represent Summit Nutri-Science at industry trade shows, conferences, and client meetings
• Support development of sales collateral and proposals for prospective clients
• Provide input to leadership on market trends and competitive intelligence within the contract manufacturing space
• Assist with special projects related to account strategy or process improvement as assigned

What Success Looks Like in This Role

Account Growth & Retention

Revenue growth in existing accounts through upsells and expanded scope

Strong retention through proactive account health management

Smooth client onboarding from sales handoff to active status

Client Relationship Strength

Client stakeholders trust you as their go-to contact

Escalations resolved quickly, protecting the relationship

Account reviews and forecasts give clients and leadership a clear read on performance

Cross-Functional Execution

Orders, timelines, and specs consistently met through tight coordination with production, quality, supply chain, and finance

Contract terms and pricing negotiated cleanly, with legal and finance aligned

Market Presence & Representation

Strong representation at trade shows, conferences, and client meetings

Timely, useful input to leadership on market trends and competitive dynamics

Qualifications

• Bachelor's degree in business, sales, marketing, or a related field, or an equivalent combination of education and experience
• Three plus years of experience in account management, sales, or client relationship roles, preferably within contract manufacturing, consumer goods, or a related industry
• Strong understanding of manufacturing processes, supply chain, and production timelines
• Excellent negotiation, presentation, and interpersonal communication skills
• Proficiency with CRM/ERP software and Microsoft Office/Excel
• Ability to move comfortably between office, manufacturing floor, and warehouse environments
• Ability to travel approximately 50%

Position is hybrid remote requiring a regular in-office schedule.

Benefits of Being Part of the Team

We offer a robust benefits package including health, dental, vision, life, and disability insurance; a 401(k) match; paid parental leave; and generous paid time off to support work-life balance.

• About Summit Nutri-Science

Summit Nutri-Science is the business entity established by USANA Health Sciences to oversee contract manufacturing operations. The team brings more than three decades of manufacturing experience supporing some of the most demanding brands in nutrition and wellness, including USANA's own family of brands, USANA Health Sciences, Rise Bar, and Hiya Health.

Today, Summit leverages that expertise to grow its contract manufacturing business, partnering with independent brands on one-time and ongoing development and manufacturing agreements by providing the manufacturing expertise and infrastructure while each partner retains full ownership of its own brand.