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Contract Operations Analyst

Varite, Inc

Lehi, UT

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JOB DETAILS
SALARY
$25–$28.16 Per Hour
SKILLS
Accounts Receivable, Automation, Billing, Business Processes, Capacity Management, Change Management, Channel Sales, Communication Skills, Contract Analysis, Contract Management, Corporate Policies, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Customer/Client Research, Data Migration, Detail Oriented, Diversity, Documentation, ERP (Enterprise Resource Planning), Employee Orientation, Establish Priorities, External Audit, Finance, Financial Operations, Frequently Asked Questions (FAQ), Identify Issues, Internal Audit, Interpret Regulations, Legal, Management Consulting, Onboarding, Operational Audit, Order Management, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Product Management, Product Marketing, Product Planning, Reconciliation, Regulatory Compliance, Revenue Recognition, Sales, Sales Management, Sarbanes-Oxley Act (SOX), Strategic Planning, Test Plan/Schedule, Writing Skills, eCommerce
LOCATION
Lehi, UT
POSTED
3 days ago
Pay Rate Range: $25 - $28.16/hr. on W2
The Challenge:
  • In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with ****.
  • As stewards of ****'s global quote-to-cash business processes, we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs.
  • We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers.
  • We are a value-driven organization and foster a culture of diversity, inclusion, and continual growth and learning.
What you'll do:
  • Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
  • Performs complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules, revenue standards, and compliance policies.
  • Executes work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents.
  • Partners with internal and external auditors on audits of control design and execution.
  • Stewards and knowledge experts over customer information related to contracting, order management, and provisioning.
  • Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
  • Monitors a subset of automated transactions through various tools and technology solutions.
  • Review logs and system reporting to intervene, troubleshoot, and manage errors.
  • Provide escalation support for external customers, sales, customer service, product management, product marketing, finance, and legal.
  • Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
  • Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
  • Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes.
  • Executes against defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
  • Designs and executes reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
  • Creates and maintains documentation essential to performing the role. Includes: job procedures, corporate policies, process flows, stakeholder FAQs, and new hire onboarding documentation.
What's needed to succeed:
  • Strong written and verbal communication and presentation skills
  • Relentless attention to detail with a central focus on customer experience
  • Critical thinking skills to solve unique challenges
  • Ability to prioritize, multitask, and meet crucial deadlines
  • Solid documentation and organizational skills
  • Self-starter that can execute work independently
  • Capable interpretation of legal contracts, terms, and conditions
  • Knowledge of accounts receivable, revenue recognition, and finance operations
  • Bachelor's degree or regional equivalent
  • Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
  • 2-5 years of experience in a similarly related role

About the Company

V

Varite, Inc

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