Vacancy NameContract Pharmacy Partner CompanySentry Data Systems SpecialityCustomer Management CategoryPermanent Location Country Office LocationHome based - US Additional Locations Introduction to Craneware
Let's transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.
If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we''ll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Team
As a Contract Pharmacy Partner, you will support The Craneware Group's 340B pharmacy partners by owning and cultivating strong relationships with existing customers. This role is critical to driving partner satisfaction, value realization, adoption, and long-term retention through proactive account support and collaboration across internal teams.
You Will Be
Building and maintaining strong relationships with key stakeholders within contract pharmacy partner organizations
Supporting onboarding, adoption, and ongoing use of solutions through best practices, coaching, and training
Managing pharmacy partner cases by triaging issues, problem-solving, and coordinating resolutions
Driving partner satisfaction through follow-up activities, solution development, and internal collaboration
Leading Annual Business Reviews focused on milestones, adoption, and strategic goals
Facilitating improvements to communications, tools, training, and product capabilities
Monitoring trouble tickets and advocating internally for pharmacy partner needs
Representing the company at select trade shows and user conferences
Maintaining in-depth knowledge of products, services, competitors, and the 340B healthcare environment
You Will Bring
Bachelor's degree in Business, Healthcare, Technology, or equivalent related experience
Minimum of 5 years' experience in pharmacy, hospital, or healthcare environments
Strong knowledge of the 340B Program and healthcare/hospital operations
Experience in customer service and account management, preferably within healthcare
Proven ability to build trusted customer relationships that drive engagement and retention
Excellent communication, interpersonal, and organizational skills
Strong analytical, problem-solving, and decision-making capabilities
High proficiency with Microsoft Office and CRM systems
Ability to thrive in a fast-paced, unstructured environment and manage competing priorities