Contract Processing Specialist

Contract Processing Specialist

Westerville, OH

Operations - Business Processing /

Full-Time /

On-site

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APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Contract Processing Specialist to support the processing, validation, and administration of customer and dealer contracts. In this role, you will help ensure contracts meet eligibility requirements, maintain accurate records, resolve issues, and support operational efficiency across the business.

What You''ll Do

Contract Processing & Validation

• Review and process a high volume of contracts to ensure compliance with eligibility requirements and company standards
• Enter, update, transfer, reinstate, and maintain contract records accurately across systems
• Review documentation for missing or incorrect information and resolve discrepancies efficiently
• Verify contract exceptions and support issue resolution processes

Customer & Dealer Support

• Respond professionally and promptly to customer, dealer, and internal inquiries
• Build strong relationships with internal teams, agents, and dealership personnel
• Provide support and resolution for contract-related issues and operational questions
• Deliver a high level of customer service and operational support

Operational Support & Process Improvement

• Maintain accurate and consistent file documentation and reporting
• Assist with monthly close-out and reconciliation activities
• Support process improvement initiatives and operational enhancements
• Participate in special projects and system improvement efforts as needed
• Maintain knowledge of company systems, claims, financing, and product offerings

What Makes You Successful

You'll be successful in this role if you're highly detail-oriented and enjoy working in fast-paced operational environments where accuracy and efficiency matter. You're comfortable managing high-volume workflows while maintaining strong organization and attention to detail.

You're also proactive and solutions-oriented, able to identify issues, resolve discrepancies, and collaborate effectively with both internal and external stakeholders.

Basic Qualifications

• High school diploma or GED
• Strong organizational and multitasking skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Ability to work effectively in a deadline-driven environment

Preferred Qualifications

• Associate degree in Business, Finance, or a related field
• Experience in operations, contract administration, billing, or business processing
• Experience working with high-volume transactional workflows
• Experience with reconciliation, documentation review, or data validation

This Role Might Be a Great Fit If You…

• Enjoy solving problems and improving processes
• Thrive in structured, detail-oriented environments
• Like balancing operational work with customer support
• Take pride in accuracy, organization, and efficiency

What We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for professional growth and development
• A collaborative and supportive team environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

Committed - We build strong, high-trust relationships with our partners and each other.

Accountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

Results-Driven - We focus on delivering measurable outcomes that create value for our partners and our business.

Excellent - We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you''re excited about joining a team that values collaboration, accountability, and continuous improvement, we''d love to hear from you.

By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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