Contract Service Advisor

For more than 25 years, the Atlas Management team has provided Management and Human Resources solutions to businesses and employment opportunities to individuals. Atlas Management is hiring for major corporation in the downtown Nashville, TN area for a Customer Contract Service Advisor (CCSA). CCSA position is first point of contact to providing customers with information on their utility accounts. This role engages customers and represent a company that makes a major impact in the Nashville, TN community. They are looking for individuals who pride in providing stellar professional support in a corporate environment. If you are looking for a organized, postive community focus company to join, then this opportunity is for you!

Position: Customer Contract Service Advisor

Status: 2 year contract

Work Location: Downtown Nashville, Free parking provided

Hours: 8:00 a.m. - 5:00pm or 2:00pm - 10:00 p.m. Days: M-F

Rate of Pay: $21.00 per hour

Job Specifications:

This position provides support to customers who are requesting adjustments or information concerning customer accounts in a professional call center environment.

• Navigating systems to retrieve customer information
• Educate customers about their account
• Provide service updates and service connections
• Payment history
• Providing account qualifications

• Minimum 2 years of experience in professional customer support environment
• Minimum 6 months of call center experience prefered
• Intermediate skills in Microsoft Office
• Excellent communication skills
• Can navigate multiple screens with ease
• Comfortable enteracting with customers on a continuous basis
• Must complete and pass background and credit check (no delinquent utility accounts)

Education: High school diploma or General Education Diploma required.

Job Duties/Skills Required: Call Center Experience, Good Communication Skills, Active Listening, Empathy and Professionalism, Research Customer Concerns and Account Issues; Conflict Resolution; De-escalation Techniques, Customer-Focused Problem Solving; Analytical Problem Solving; Critical Thinking; Dependability; Willingness to Work Overtime and Emergency schedules.

Other: Must attain a satisfactory score on applicable job-related examination