Contracting Excellence Specialist

Quoting and Contract Administration

• Partner with Field Sales to prepare quotes and contract-related documents, including price verification and alignment with local, national, corporate, GPO, IDN, and government-negotiated agreements.
• Review quotes, agreements, amendments, customer purchase orders, and related business terms for accuracy, completeness, and compliance.
• Confirm that taxes, freight, trade-in values, previous agreement carry-over, equipment details, and other required information are accurately reflected in the quote.
• Validate GPO, IDN, and government membership and confirm that the appropriate pricing strategy is applied.
• Monitor the CPQ queue and ensure quotes and agreements are completed accurately and within established turnaround times.
• Ensure all required documentation and approvals are received before advancing equipment contracts for order processing.
• Support expired contract management by preparing renewal quotes, amendments, equipment retrieval documentation, or contract closeout activities
• Monitor contract performance and identify potential compliance issues related to contract terms, pricing, commitments, and conditions.

Customer, Order, and Revenue Managemen

• Complete customer account creation and maintenance activities, including vendor registration, credit coordination, customer master data, and related documentation.
• Manage the end-to-end process from order entry through installation, invoicing, and revenue recognition for installed equipment.
• Create and maintain billing plans for rentals, equipment leases, reagent agreements, and other applicable contract types in SAP.
• Partner with Accounting and the install base team to ensure accurate and timely invoicing, activation, implementation, and functional location updates.
• Research and resolve reagent and local pricing billing blocks within established service-level expectations.
• Work with Sales and other stakeholders to identify the root cause of billing issues and prevent recurrence.
• Coordinate with Supply Chain regarding backorders, obsolescence, replacement materials, and other open-order concerns.
• Coordinate with Field Service Administration to dispatch work orders and communicate relevant order or backorder information to Field Service personnel

Systems, Reporting, and Compliance

• Maintain accurate information in Salesforce CRM, CPQ, SAP ERP, and other applicable systems
• Perform audits of quotes, contracts, customer records, pricing, and transactional data.
• Support internal and external audits by providing documentation, researching transactions, and responding to questions.
• Partner with Legal, Finance, Accounting, Supply Chain, Customer Support, Sales, and other stakeholders to resolve contract-related issues.
• Identify opportunities to improve processes, data quality, turnaround time, and customer experience.
• Perform all work in compliance with company quality procedures, policies, and standards
• Perform other duties as assigned.