Contractor

Responsibilities

1. Performs a variety of office functions, including retrieval and distribution of incoming/outgoing mail and faxes, filing, stocking supplies, preparing and disseminating clinic correspondence, and completing the Epic Administrative In-Box as directed
2. Accesses Epic to retrieve referrals, orders, and other documentation; assists patients with Release of Information requests
3. Maintains and retrieves medical records per HIM and office protocol
4. Addresses patient calls efficiently and courteously, taking accurate, clear, and concise messages that give clinical staff and/or receiving parties sufficient information to handle the issue or request
5. Schedules, cancels, and/or reschedules patient appointments as assigned; places reminder calls or sends information to patients ahead of appointments per office policy
6. Appropriately transfers patients to pre-registration for insurance verification
7. Prepares and disseminates patient letters and other correspondence from Epic
8. Problem-solves by identifying and engaging the appropriate resources
9. Works collaboratively as part of the medical practice team
10. Performs other duties as assigned

Required Qualifications:

• High school diploma
• Basic computer knowledge
• Strong attention to detail and accuracy
• Excellent customer service and interpersonal skills
• Sensitivity to patient health information and commitment to confidentiality
• Ability to use Epic efficiently
• Ability to sit for extended periods and remain calm and professional under stressful situations
• Ability to adapt to change and remain flexible
• Must successfully pass the Epic scheduling test within 3 attempts, within 45 days of completing training
• Ability to travel to offsite locations as needed; schedules and shift times will vary based on business needs

Preferred Qualifications:

• Medical office experience