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Contractor - Financial Operations Processor (IC3)

IMCS Group Inc

Malvern, PA

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JOB DETAILS
SKILLS
Business Process Management, Customer Escalations, Customer Relationship Management (CRM), Data Entry, Financial Operations, Identify Issues, Integrated Circuits (ICs), Lean Manufacturing, Metrics, Problem Solving Skills, Regulatory Compliance, Risk Management, Staff Training, Team Lead/Manager, Trend Analysis, Workflow Analysis
LOCATION
Malvern, PA
POSTED
30 days ago
Role Description:
Individual delivering pre-determined results based on clearly defined operational targets, working within the department s outlined standards and guidelines. Daily tasks are completed with a limited level of discretion and contribute to the department s day-to-day objectives.

Key metrics:
Individual delivering pre-determined results based on clearly defined operational targets, working within the department s outlined standards and guidelines. Daily tasks are completed with a limited level of discretion and contribute to the department s day-to-day objectives.

Core Responsibilities:
1.) Reviews and processes monetary and clerical requests
2.) Ability to demonstrate timeliness and accuracy when inputting data from client request into AWD/BPM/Crave/VAST
3.) Demonstrates strong client relationship management skills when communicating verbally or in writing with clients and/or internal client teams
4.) Utilizes discretion when escalating client issues to a senior associate or team leader
5.) Responsible to develop an in depth understanding of *** internal policy and procedure to minimize potential risks and align with Compliance standards
6.) Identifies and elevates issues to proactively identify trends, workflow, and system issues; participates in the research, analysis and resolution of trends and issues
7.) Actively participates in lean management culture. These examples include being proactive during daily huddle board sessions, weekly problem-solving sessions, staff meetings, and trainings in effort to enhance the client and crew experience. Participates in conversations around individual and team targets during huddle board conversations. Embraces a culture of recognition.

About the Company

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IMCS Group Inc

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