Business Operations, Case Management, Communication Skills, Human Resources, People Management, Problem Solving Skills, Process Improvement, Regulatory Compliance, Telephone Skills
LOCATION
Pensacola, FL
POSTED
5 days ago
Open to hybrid in Pensacola, FL. A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries
Required Skill Sets: - Knowledge of shared services models and operational efficiency practices - Strong problem-solving and process improvement skills - Excellent communication and advisory abilities - Understanding of compliance and regulatory standards - Answering phone calls/making phone calls- providing employees with information and guidance. Once the vendor approves employees disability claim, this position is the first point of contact for employees. - Case management-answering cases that are submitted by employees with sometimes complex information and guidance. - Other duties: Reviewing and updating separations in Oracle-HCM - Working closely with vendor, other contractors, and advisors that are processing disability payments