Contractor Relations Manager, Home Energy Rebates Programs (New Hampshire)

Everblue

Manchester, NH

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Alternative Energy, Calendar Management, Coaching, Communication Skills, Corrective Action, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Detail Oriented, Documentation, Documentation Review, Email Software, Energy Efficiency, Energy Management, Follow Through, Government, HVAC, Identify Issues, Leadership, Legal, Metrics, Newsletter, Onboarding, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Project/Program Coordination, Project/Program Management, Quality Control, Resolve Customer Issues, Risk, Sales Management, Sales Pipeline, Spreadsheets, Sustainability, Team Player, Trade Shows, Training/Teaching Materials, Weatherization, Web Programming, Webinar, Willing to Travel, Work From Home, Writing Skills

LOCATION

Manchester, NH

POSTED

11 days ago

Note: This role supports New Hampshire's IRA Home Energy Rebates programs. Remote with occasional travel within the state of New Hampshire.

Overview

Empower professionals. Advance sustainability. Make a difference.

Everblue is seeking a Contractor Relations Manager to build and support the contractor network delivering New Hampshire's IRA Home Energy Rebates programs (HOMES and HEEHR). You will recruit contractors, run onboarding and training, support contractors through their first reservations and beyond, manage complaints and disputes, monitor pricing, and partner with Quality Control to keep work on standard.

At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.

What You'll Do

Contractor Recruitment

Monitor the number of contractors and trades available in each New Hampshire county and identify coverage gaps
Attend webinars, trade shows, association meetings, and industry events to recruit qualified contractors
Review new applications daily and follow up on missing documents by phone and email
Set up BPI certifications and technical training for incoming contractors as needed
Report on recruitment metrics, pipeline status, and county-level coverage

Onboarding and Training

Schedule and lead program overview trainings for new contractors
Create, maintain, and implement training materials and other artifacts that support contractor success
Follow up after training to confirm contractors can navigate the portal and program requirements
Update training content as program rules, technology, and processes change

Ongoing Contractor Support

Support contractors through their first reservations and post-install steps
Hold 1:1 calls to coach contractors on portal use, documentation, and process adherence
Serve as the liaison between contractors and application processing on specific customer or contractor issues
Communicate process updates, technology changes, and program updates as they happen
Maintain regular touch points, including a quarterly contractor newsletter with upcoming agenda items, feedback, and QC results

Quality Control Follow-up

Partner with the QC Manager to track failed QC results and required follow-up actions
Maintain the QC tracker with contractor name, job number, install date, QC date, result, required actions, and resolution date
Drive contractor corrective actions to closure

Complaints, Escalations, and Disputes

Manage contractor complaints, escalations, and disputes from intake through resolution
Document each case, track resolution timelines, and identify recurring issues for process improvement
Coordinate with program leadership and legal as needed on higher-risk disputes

Contractor Pricing Monitoring

Monitor contractor pricing across the network for outliers and trends
Flag pricing concerns to program leadership and document review outcomes
Use pricing data to inform contractor coaching, recruitment, and program design

Tracking and Reporting

Maintain the contractor pipeline in CRM and supporting spreadsheets, updated daily
Produce a monthly QC summary report and contractor performance metrics
Maintain the shared training calendar and follow-up email templates and automations

What We're Looking For

Three or more years of experience in contractor relations, account management, program management, or a comparable role
Background in energy efficiency, home performance, weatherization, HVAC, or a related residential trade is strongly preferred
Experience supporting government, utility, or rebate program contractors is a plus
Strong written and verbal communication and the ability to translate program rules into clear guidance
Comfortable presenting to groups in person and on webinars
Skilled with CRMs, spreadsheets, and tools like Airtable; quick to learn new platforms
Detail-oriented with strong follow-through across many open items
Able to handle complaints and disputes with professionalism and a problem-solving mindset
Willing to travel within New Hampshire as needed for recruitment events and contractor meetings
Bachelor's degree preferred; relevant experience considered in lieu of a degree

Why Join Everblue?

Mission-Driven Work
Support programs that advance energy efficiency and sustainability nationwide

Growth Opportunities
Develop professionally within a growing organization supporting the clean energy workforce

Hybrid Flexibility
Remote work supported, with hybrid options available at Everblue's Huntersville, NC office after initial onboarding

Supportive Culture
A collaborative team environment that values initiative, creativity, and humor (rubber chickens included)

Apply today. Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.

About the Company

Everblue

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