Contractor Specialist

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Description

VETERANS ARE ENCOURAGED TO APPLY

Lonestar Equipment Solutions is seeking a Contractor Specialist to serve as the primary end-user advocate within our Tool & Equipment sales and rental division. This role focuses on building strong contractor relationships, understanding jobsite challenges, and delivering tailored equipment and rental solutions that improve productivity, safety, and project execution. The Contractor Specialist will frequently visit jobsites, evaluate real-world applications, and partner with internal teams to ensure contractors receive the right tools, equipment, and support to successfully complete their projects.

Responsibilities:

• Serve as the primary end-user contact for contractors and jobsite personnel, providing specialized support for tool and equipment solutions.
• Conduct frequent jobsite visits to evaluate contractor needs, observe equipment applications, and recommend effective rental and sales solutions.
• Identify opportunities to improve contractor productivity, safety, and operational efficiency through equipment recommendations, training, and problem-solving.
• Build and maintain strong relationships with contractors and jobsite teams through consistent field presence, responsive communication, and dependable follow-through.
• Collaborate with Operations, Dispatch, Service Technicians, Rental Coordinators, and Sales teams to ensure proper delivery, setup, and performance of equipment.
• Assist with preparing pricing, quotes, rental agreements, and renewals focused on delivering value and proper application fit.
• Maintain accurate records of jobsite visits, customer interactions, and sales opportunities within CRM systems.
• Stay current on equipment capabilities, product innovations, industry trends, and competitor solutions.
• Represent Lonestar Equipment Solutions at industry events, trade shows, and contractor association meetings.
• Assist with resolving customer concerns or escalations by coordinating with branch leadership and support teams.
• Perform other related duties as assigned.

Requirements:

• 3-5 years of experience in tool and equipment rental, construction, account management, or related industry experience strongly preferred.
• Working knowledge of rental equipment applications and jobsite operations or ability to quickly develop category expertise.
• Strong communication, relationship-building, and customer service skills.
• Self-motivated with the ability to work independently, prioritize responsibilities, and manage multiple contractor relationships.
• Strong problem-solving skills and solution-oriented mindset.
• Proficiency with Microsoft Office Suite and CRM systems.
• Valid driver's license and ability to travel regularly to jobsites and customer locations.
• Bachelor's degree in business, construction management, sales, or related field preferred but not required.

Physical Requirements:

• Frequent travel to jobsites, customer locations, and industry events required.
• Ability to lift up to 25 lbs.
• Must be able to remain in a stationary position for extended periods when performing administrative duties.
• Regularly operates a computer and other office equipment.

Benefits:

• Medical, dental, life, and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay

Disclaimer:

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.