Contractor - UX Strategist

TekWissen LLC

NULL, PA(remote)

JOB DETAILS
SALARY
$75–$100
SKILLS
Artificial Intelligence (AI), Best Practices, Conversation Engine, Cross-Functional, Diversity, Leadership, Machine Learning, Performance Analysis, Performance Reviews, Scripting (Scripting Languages), User Experience Design (UXD), User Interface/Experience (UI/UX), Voice Response Systems, Workforce Management
LOCATION
NULL, PA(remote)
POSTED
1 day ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. We are a community of 50 million who think-and feel-differently about investing. Together, we're changing the way the world invests. Since our founding in 1975, helping investors achieve their goals has been our main reason for existence. At Client, we're built differently. Our client is investor-owned, meaning that we're owned by our funds, which are owned by our fund shareholder clients. Therefore, your success adds to ours, so you're surrounded by people who care about the same things. With no other parties to answer to, we make decisions-including keeping investing costs as low as possible-with your needs in mind. Because of our unique structure, your goals align with our goals.
Position: Contractor - UX Strategist
Location: Remote
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
  • Client's Personal Investor division is looking for a talented UX Strategist to join the user experience team for our IVR, Chat and Agent Assist experiences.
  • We need a UX Strategist who can help us create a world-class conversational experience.
  • Knowledge of Conversation Design tools and process as well as technology and hands-on experience leading conversational designs for large IVR systems and Chatbots is essential.
  • The UX Strategist role is ideal for applicants with a strong strategic mindset and a passion for user-centered design.
  • Within the Conversational Channels team, you'll have an exciting opportunity to work at the intersection of conversational design, artificial intelligence, and machine learning.
  • You'll join a multidisciplinary team of UX Designers, Conversation Designers, Content Strategists, Conversational Designers, and UX Researchers.
  • And you'll partner with internal stakeholders across client's customer journeys to refine our conversational experiences.
  • We are looking for a motivated UX Strategist who can facilitate and move forward the design of complex conversation flows.
  • Your days will consist of leading discovery efforts to support creating conversation flows in accordance with design best practices for the key personas and channels and writing scripts for natural conversations.
  • You will help shape Gen AI and NLU architecture and models: i.e. intent architecture, entities, additional NLU e.g. follow-up intents, NLU performance evaluation.
Key Differentiators for Conversational Designer:
  • Proficiency in conversational design
  • Stakeholder facilitation
  • Experience with tools used for creating conversational interfaces
  • Familiarity with AI and machine learning basics
  • Familiarity with the capabilities and limitations of generative models
  • Enterprise financial bot experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/