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Contracts Specialist/Contract Administrator

Macpower Digital Assets Edge Private Limited
  • Nashville, TN
  • $29.17 Per Hour
  • Quick Apply
8 days ago

Job Description

Job Summary:
  • This is a hybrid role: 2 days onsite and 3 remote.
  • This is a 1t shift job: either 07:00 AM to 04:00 PM or 08:00 AM to 05:00 PM.
Your Profile:
The ideal candidate should be a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.
The Contract Operations Specialist possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; reviews proposals for compliance prior to order acceptance, creates and operationalizes orders in the ERP system, and manages service contracts throughout their lifecycle, including large-scale accounts.
Roles & Responsibilities:
  • Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied.
  • Analyzing and limiting business risks.
  • Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies.
  • Creating customized, timely and accurate invoicing per terms of service contract.
  • Confirming a valid path to cash.
  • Ensuring revenue recognition is in line with finance requirements.
  • Serve as the point of contact for other team members and internal and external customers.
  • Possess extensive knowledge in departmental systems and tools.
  • Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies.
  • Creatively consult with sales and/or service proposals on alternative options to provide guidance of requirements.
  • Communicate contract policies and practices to the internal business partners.
  • Create and maintain departmental procedures.
  • In-depth knowledge of cross functional processes and quality impact throughout the value chain.
  • Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships.
  • Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers.
  • Proactively support teammates with workload volume as bandwidth allows.
  • Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives.
  • Explore growth opportunities with Sales and other internal business partners to assist in delivering superior customer value through the service contract process.
  • Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business.
  • Participate in or lead project development and execution for continuous improvement.
  • Display role model behavior; train and coach others as opportunities arise.
  • Assist with fiscal close reports and procedures.
  • Research and resolve customer billing disputes, escalating as needed.
  • Support other business functions to achieve shared business objectives.
  • Escalate items as needed to management, partnering to drive solutions .
Minimum Qualifications
  • Bachelor's degree in business or related field preferred, or equivalent experience.
  • 3-5 years experience in sales support within a customer service and or contract processing environment.
  • Passion for customer experience, operational excellence and continuous development.
  • Eager to take on new tasks/responsibilities; develops and shares best practices.
  • Excellent and concise oral and written communication skills, including active listening.
  • Strong interpersonal skills, with positive attitude.
  • Ability to work in a fast-paced environment, advocating change.
  • Strong organizational skills and aptitude for detail.
  • Proven ability to use good judgment and make confident decisions under defined policies and procedures.
  • Extensive knowledge of Philips Healthcare products and industry standards.
  • Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity.
  • Practitioner of continuous improvement methodologies.
  • Overtime as required to meet business demands.
  • Intermediate to advanced skills in MS Office (Word and Excel).
  • Intermediate math skills and business acumen.
  • Proficient typing and 10-key data entry by touch.
  • Familiar with working in CRM and ERP systems .

Numbers & Facts

LocationNashville, TN
Salary$29.17 Per Hour

Skills

  • 10-key (Tenkey) Numeric Keypadunmatched
  • Accounting Closeunmatched
  • Alliance/Partner Managementunmatched
  • Analysis Skillsunmatched
  • Best Practicesunmatched
  • Billingunmatched
  • Business Analysisunmatched
  • Business Skillsunmatched
  • Business Supportunmatched
  • Coachingunmatched
  • Communication Skillsunmatched
  • Consultingunmatched
  • Continuous Improvementunmatched
  • Contract Analysisunmatched
  • Contract Managementunmatched
  • Contract Processingunmatched
  • Contract Requirementsunmatched
  • Contract Reviewunmatched
  • Corporate Policiesunmatched
  • Cross-Functionalunmatched
  • Customer Experienceunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Support/Serviceunmatched
  • Data Entryunmatched
  • Detail Orientedunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • Financeunmatched
  • Financial Reportingunmatched
  • Healthcareunmatched
  • Industry Standardsunmatched
  • Inside Salesunmatched
  • Interpersonal Skillsunmatched
  • Leadershipunmatched
  • Maintain Complianceunmatched
  • Mathematicsunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Wordunmatched
  • Organizational Skillsunmatched
  • Partner Salesunmatched
  • People Managementunmatched
  • Policy Developmentunmatched
  • Presentation/Verbal Skillsunmatched
  • Pricingunmatched
  • Problem Solving Skillsunmatched
  • Procedure Developmentunmatched
  • Process Developmentunmatched
  • Project Developmentunmatched
  • Project Executionunmatched
  • Regulationsunmatched
  • Regulatory Complianceunmatched
  • Revenue Recognitionunmatched
  • Salesunmatched
  • Sales Proposalsunmatched
  • Sales Supportunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • Typingunmatched
  • Value Chain Modelunmatched
  • Writing Skillsunmatched

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