Control Manager, Executive Director

Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our business, control and risk strategies in support of Consumer & Community Bank Finance which encompasses Controllers, CFO, Treasury and P&A functions for each sub-LOB within the Consumer & Community Banking line of business. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm''s integrity.

As a Control Manager Executive Director in Consumer & Community Banking Finance, you''ll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment. Additionally, you''ll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Areas of responsibility include oversight and support for the Consumer & Community Bank Finance Product and Transformation team, change management processes and AI governance.

Job responsibilities:

• Develop a deep understanding of the Consumer & Community Banking Finance Product and Transformation team and serve as a trusted advisor to identify, assess, and manage operational risk through controls mitigation. The Product & Transformation team manages a catalog of products that sit within Consumer & Community Bank Finance & Business Management. Their transformation initiatives seek to enhance tools and technology, improve time-consuming manual processes, improve data access, and help the business make faster, more-informed decisions
• Govern the Finance Change Management process which includes changes in legal obligations, policies and standards, procedures, regulatory events and business driven changes
• Govern the use of Artificial Intelligence across Consumer & Community Banking Finance ensuring appropriate risk mitigation, control implementation and adherence to regulations and firmwide policies and standards
• Facilitate the implementation of Technology Dependent SOX controls across the Consumer & Community Banking organization by partnering with colleagues across business and technology. These controls rely on application functionality, configuration or logic, interfaces, or application-generated information
• Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Provide leadership support for the end-to-end execution of the Compliance and Operational Risk Evaluation (CORE), including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations

Required qualifications, capabilities, and skills:

• 5+ years of experience as an Executive Director or equivalent level with 15+ years of total business experience
• Demonstrated leadership of diverse teams comprised of at least 5 employees
• Experience in financial services technology audit or technology risk management
• Proficient knowledge of technology risk and internal controls, including the ability to evaluate controls in an integrated business-and-technology context
• Strong analytical skills to assess the likelihood and impact of control weaknesses and to prioritize risk
• Understanding of one or more of the following: automation, coding, data analytics, artificial intelligence, and distributed technologies
• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency
• Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
• Excellent written and verbal communication skills, with confidence in presenting to senior leadership
• Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes
• Strong project management skills and a commitment to operational excellence
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred qualifications, capabilities, and skills:

• Professional certification such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or Certified Internal Auditor (CIA)
• Degree or background in technology (e.g., computer science, engineering, information systems)
• Experience in a large public accounting firm and/or an in-house audit function within financial services
• Exposure to auditing modern engineering environments (cloud, DevOps, data platforms) and associated control patterns
• Excellent influence skills for engaging stakeholders and driving organizational change
• Effective mentoring skills to develop team members and foster a culture of continuous improvement

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans