Control Room Technician - Critical Environments

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We support your move! Relocation financial assistance provided to eligible candidates relocating to Colorado City, TX - subject to company terms.

What this Job involves-

The Control Room Technician will monitor, troubleshoot, and maintain the health of data center networks and systems. The Control Room Technician will serve as the first line of defense, responding to alerts, resolving issues, escalating problems as needed, and ensuring uptime and performance metrics are met. This role is critical to maintaining 24/7 availability and reliability of network services.

What is your day to day:

• Monitor network systems, servers, and data center infrastructure for alerts and performance issues using Network Operations Center tools and dashboards.
• Respond to system and network alerts, assess severity, and take appropriate action.
• Perform basic troubleshooting and diagnostics on network equipment (routers, switches, firewalls, etc.)
• Escalate unresolved issues to appropriate Tier 2/3 teams or vendors with detailed documentation.
• Maintain accurate logs of incidents, events, and problems using ticketing systems (e.g., ServiceNow, Jira).
• Perform routine system checks, maintenance tasks, and patch management under supervision.
• Support disaster recovery and incident response processes.
• Collaborate with network engineers and data center teams to improve system performance and reliability
• Maintain documentation of procedures, network diagrams, and support materials.
• Follow strict control and security protocols.

Minimum Requirements:

• Associate's degree in information technology, Computer Science, Networking, or related field (or equivalent experience).
• 1-3 years of experience in a Network Operations Center, data center, or IT support environment.
• Familiarity with networking concepts: TCP/IP, DNS, DHCP, VPNs, VLANs.
• Experience with network monitoring tools (e.g. SolarWinds, PRTG, Nagios, Zabbix).
• Basic knowledge of Linux/Windows server environments.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication.
• Willingness to work in a 24/7 shift rotation including nights, weekends, and holidays.

Preferred Qualifications:

• CompTIA Network+, CCNA, or similar certification.
• Experience in a high-availability data center environment.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Scripting skills (e.g., Bash, Python, PowerShell) are a plus.

#DCR

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Colorado City, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.