Control Tower Pre Analyst

Job Title: (Control Tower Pre Analyst)
 
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 
 
Job Description

Description: The Control Tower Pre Analyst is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Responsibilities include but not limited to: 1. Voice of the Customer (VOC):
Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.
Actively listening to customer feedback to identify patterns, trends, and recurring issues. 2. Issue Identification and Triage:
Analyzing data to identify emerging issues and potential problems with products or services.
Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.
Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders. 3. Problem Statement Development:
Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis.
Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information. 4. Issue Resolution Support:
Collaborating with cross
functional teams, including product development, engineering, supplier and manufacturing quality, and customer service, to facilitate issue resolution.
Providing support and guidance to issue owners throughout the resolution process, including assisting with problem
solving and decision
making as needed.
Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues. 5. Continuous Improvement:
Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.
Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns. Overall, the Pre
Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.

Automotive industry knowledge is strongly preferred.
Candidates should have a basic understanding of:
Vehicle modules/components
General automotive systems
Does not require expert-level knowledge, but candidates should not be starting from zero.
Ability to learn quickly and adapt to technical concepts.
Preferred Qualifications
Bachelor's degree in Engineering (preferred but not required).
Technical background is highly valued.
Demonstrated ability to learn new systems and processes quickly.
Position Details

Work Location

Chrysler Technology Center (CTC), Auburn Hills, Michigan.
100% onsite position.
Employees will have assigned desks.
No remote work option available.

Work Schedule

Standard 8-hour workday.
Core hours: 8:30 AM – 1:30 PM.
Employees must be onsite and available during core hours.
Flexible start and end times permitted, provided the employee completes a full 8-hour shift and is present during core hours.
Team Overview
Organization
Team operates within the Quality organization at ***.
Position supports the Wiring Control Tower function.
Responsibilities
Review dealership warranty and quality claims submitted through *** systems.
Utilize a proprietary claims management tool ("Cockpit") located within Palantir.
Analyze incoming claims and route them to the appropriate area, including:
Manufacturing
Supplier Quality
Engineering
Other related functional groups
Requires sufficient automotive knowledge to accurately assess and route claims.
Training and Onboarding
Candidates will be trained on the proprietary "Cockpit" system.
***-specific systems and processes will be taught after hire.
Automotive knowledge is important because it enables faster onboarding and reduces the learning curve.
Additional Notes
Yumika noted she is also expecting an upcoming ADAS-related position, which is currently in planning stages.
During discussion, she inadvertently referenced the ADAS role while describing the wiring position and clarified that the active opening is for the Wiring Control Tower team.
Key Takeaways for Recruiting

Prioritize candidates with automotive experience or education.
Engineering degrees and technical backgrounds are a plus.
Focus on candidates who demonstrate strong learning agility.
Position is fully onsite in Auburn Hills, MI.
Core availability required from 8:30 AM to 1:30 PM.
Automotive familiarity is more important than extensive experience with *** systems, which can be taught.

Custom Fields:
Name: *** Laptop Needed?
Value: Yes

Name: Badge Needed?
Value: Yes

Name: Company Car Required?
Value: No

Name: Client Card Needed?
Value: No

Name: Travel Required?
Value: No

Name: If Travel is Required, List the Travel Requirements
Value: None

Name: Resource Type
Value: Supplemental (Staff Aug/SRA)

Name: Driving Required?
Value: No
 
Location: (Auburn Hills,MI)
 
Disclaimer: 
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
 
Rewards:
Medical, dental, vision
401k 
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client 
 
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• An INC 5000 company for 10 years
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• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
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