Controller (68073)

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas (VOACC) promote self-reliance and inspires hope. As a church without walls, we provide personalized housing, ministry, health, and human services that benefit vulnerable individuals, families, and communities. Founded in 1896 in Baltimore, Maryland, by Ballington and Maud Booth, VOACC is one of the largest affiliates of Volunteers of America, serving thousands of people each year across the District of Columbia, Maryland, Virginia, and North and South Carolina.

JOB SUMMARY

The Controller is a key executive finance leader responsible for the integrity, accuracy, and operational excellence of VOACC's accounting functions. The role oversees general accounting, financial reporting, internal controls, reconciliations, audits, and fiscal compliance, ensuring full adherence to GAAP, 2 CFR Part 200 (Uniform Guidance), regulatory standards, and VOACC policies.

As a strategic partner to the Chief Financial Officer, the VP of Finance, the Executive Leadership Team (ELT), and program leaders, the VP & Controller ensures financial operations are aligned with VOACC's Vision 2030 Strategic Plan, strengthening financial transparency, enhancing operational efficiency, and supporting long-term sustainability and growth.

A key responsibility of this role includes educating, supporting, and holding organizational leaders accountable for reducing and eliminating unnecessary overtime through data-driven analysis, workforce planning, and financial stewardship practices.

The Controller leads a high-performing Accounting team focused on accuracy, innovation, customer service, and continuous improvement.

RESPONSIBILITIES

Strategic Leadership

• Ensure accounting operations are aligned with VOACC's Vision 2030 Strategic Plan, enhancing financial transparency, operational consistency, and organizational accountability.
• Partner with ELT to ensure strategic alignment between financial systems, organizational priorities, and program needs.
• Provide financial guidance, modeling, and scenario planning for organizational decision-making.

Accounting Operations & Internal Controls

• Safeguard assets through strong internal controls, audits, and financial compliance protocols.
• Direct daily accounting operations, including AP, AR, payroll, billing, collections, fixed assets, leases, general ledger, and reconciliations.
• Ensure timely month-end and year-end close processes with accurate accruals and financial entries.
• Maintain and enhance accounting policies and procedures.

Financial Reporting & Audit Management

• Produce timely, accurate monthly and annual financial statements for ELT and Board review.
• Serve as primary liaison for the external audit, ensuring all schedules, reconciliations, and documentation are complete.
• Monitor financial performance and provide analysis, insights, and actionable recommendations.

Cash Management, Overtime Oversight & Fiscal Planning

• Lead cash forecasting, planning, and analysis to ensure obligations are met cost-effectively.
• Oversee Accounts Receivable aging reports and drive effective collections processes.
• Educate leaders on budgeting and reducing overtime expenditures, including training on cost drivers, reporting tools, and compliance expectations.
• Hold leaders accountable for meeting overtime reduction targets through transparent metrics, regular reviews, and collaboration with HR and Operations.
• Partner with Operations and HR to investigate patterns, root causes, and systemic issues that result in recurring overtime.

Systems Improvement & Process Optimization

• Evaluate and refine financial systems and processes to improve efficiency and accuracy
• Develop and track financial performance metrics aligned with organizational goals and Vision 2030.
• Lead process improvement initiatives that strengthen fiscal operations and customer service to internal stakeholders.

Organizational Partnership & Strategic Support

• Collaborate with the CFO, VP of Finance, and executive leaders on pro forma modeling, investment analysis, entity structuring, and strategic opportunities.
• Work closely with program leadership to ensure fiscal stewardship and alignment of financial practices with mission objectives.
• Provide training and tools that help leaders make informed, cost-effective decisions.

Team Leadership & Workforce Development

• Hire, supervise, evaluate, and develop Accounting and Finance staff to ensure excellence across the revenue cycle.
• Foster a culture of accountability, innovation, and high performance.
• Promote professional development, cross-training, and continuous learning.

SKILLS & COMPETENCIES

Strategic Financial Leadership & Vision

• Ability to execute financial strategies aligned with Vision 2030, focusing on fiscal sustainability and organizational growth.
• Provides expert guidance on accounting policies, financial risk, and major organizational decisions.

Operational Excellence & GAAP Compliance

• Ensures accurate, timely accounting practices, reconciliation processes, and reporting across all programs and administrative departments.
• Strengthens internal controls, audit readiness, and enterprise-wide fiscal accountability.

Workforce & Leader Education on Overtime Management

• Educates managers and directors on overtime drivers, budgeting practices, and operational planning.
• Builds leader capability to understand overtime metrics and root causes.
• Establishes accountability structures to ensure meaningful and consistent overtime reduction, balancing education with expectations.

Team Leadership & People Development

• Builds and leads a high-performing accounting team; hires, trains, mentors, and evaluates staff.
• Promotes collaboration, innovation, and continuous improvement.

Relationship Management & Communication

• Fosters trust-based partnerships with internal departments, external auditors, government agencies, banks, and other financial partners.
• Communicates financial information clearly and persuasively to diverse audiences.

Analytical & Problem-Solving Skills

• Identifies financial patterns, risks, and opportunities; provides clear, actionable recommendations.
• Uses data-driven approaches to improve financial operations and organizational performance.

REQUIREMENTS

• Bachelor's degree in Accounting or related field required.
• Master's degree and Active CPA strongly preferred.
• 6-8 years of progressive accounting and leadership experience, ideally combining nonprofit and public accounting.
• Strong financial and accounting acumen with demonstrated skills in both qualitative and quantitative analytics.
• Experience with Medicaid/Medicare reimbursement, grants, mergers/acquisitions, tax, payroll, or retirement plan administration preferred.
• Demonstrated ability to lead organizational change and secure buy-in from stakeholders.
• Strong communication and relationship-building abilities across all levels of the organization.

PHYSICAL REQUIREMENTS

• Ability to travel to assigned locations and operate a motor vehicle.
• Ability to stand, sit, bend, reach, lift up to 30 pounds, and perform repetitive movements.
• Ability to remain seated for long periods and operate office equipment.