Controller/Dispatcher

Essential Job Functions: 

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)  

• Ensure that the agency's safety procedures, policies and rules are followed by all HRT employees, non-HRT personnel and visitors that transcend the right-of-way.
• Approves monitors and coordinates all maintenance activities along the right-of-way.
• Directs the troubleshooting of defective equipment and coordinates the replacement of LRVs with LRV Maintenance.
• Report delays and problems promptly and take appropriate actions to correct performance and maintain established schedules.
• Enter daily rail activities into various databases, logs and turn-over documents.
• Directs, instructs, assigns, and assist Rail Operators in proper rail operating rules and procedures.
• Direct all rail vehicle movement along the alignment ROW.
• Develop and implement procedures and schedules to regulate the activities of light rail vehicle operators: assist in the developing and implementing performance standards for light rail operators and evaluate employee productivity and performance against established standards.
• Performs all mark-ups (runs, vacation, holiday, line, extra board).
• Complete payroll as needed.
• Assist in the preparation of safety procedures, rules, and regulations for light rail operations; participate in emergency situations involving vehicles, equipment and passengers: notify appropriate persons in the event of emergency.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO Program audit, etc.
• Performs other duties as assigned.

Required Knowledge, Abilities and Skills essential to lob Functions: 

• Must be able pass LRV Operator training course and re-qualify as directed.
• Must be able to secure and maintain a Virginia Commercial driver’s License.
• Ability to learn the day-to-day operation of HRT's Transit System, including the collective bargaining agreement, safety regulations, and guidelines, train and bus service schedules and fare structures.
• Ability to maintain an effective working relationship with operators.
• Ability to learn troubleshooting of HRT's Light Rail Vehicles.
• Ability to manage several different tasks at the same time while directing train movement.
• Ability to evaluate the work of employees, develop procedures, rules and schedules and instruct employees on operation and safety procedures.
• Must demonstrate the abilities to navigate train movement in a minimally equipped non-SCADA environment.  
• Ability to communicate effectively both orally and in writing and while working under pressure.  
• Must be able to navigate through Microsoft Word, Excel, understand Access as well as general typing skills.

Required Software Knowledge and Skills essential to lob Functions:  

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:

Email, Internet, Microsoft Word, Excel, PowerPoint, HASTUS Management System

Safety Responsibility: 

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency’s safety goals.