Job Summary
The Service Technician III - Controls serves as a senior-level front-line resource by providing technical support, guidance, and training to other service technicians. This role is responsible for performing diagnostics, maintenance, and repair services on a variety of building automation and control systems.
Essential Duties
- Proficiently handles the installation, programming, troubleshooting, and repair of advanced control systems.
- Diagnoses system performance through observation, testing and setup as required by trade/position. Performs planned maintenance and inspections as indicated in the service agreement. Proficiently operates hand tools, power tools, gauges and measuring equipment.
- Efficiently completes service contracts, quoted projects, and responds to demand service calls as per instructions. Cultivates enduring client relationships by providing detailed explanations of work completed to ensure customer satisfaction. Maintains open communication channels and meticulously documents project progress for all stakeholders.
- Serves as a front-line resource to service technicians through technical support. Coordinates the work of subcontractors, and trains and provides guidance to technicians.
- Participates in technician on-call-stand-by rotation as dictated by business unit policies and procedures.
- Coordinates multi-tech service calls.
- Completes documentation of invoicing, commissioning, and checkout data based on hours worked and materials or equipment used to complete the service.
- Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy and adheres to all company safety requirements.
- Maintains equipment, tools, and inventory stock on service vehicle.
- Purchases materials and issues purchase order numbers to suppliers. Uses technology/software to create and modify programming such as graphics, data bases, sequences, etc.
Minimum Requirements
- High School Diploma or GED is required
- Two-year technical degree in related field is preferred
- Tridium AX/N4, Distech, Siemens, and Siemens Desigo Certification
- 5-7 years of hands-on experience in advanced controls installation, programming, and troubleshooting
- Required: Fundamentals of A/C electrical circuits and low voltage D/C electrical circuits and operation
- Required: Hands on experience with one or more controls platforms (Siemens, Distech, JCI, Inet, etc.)
- Required: Access controls and lighting controls installations and programming skills
- Required: Advanced controls programming and troubleshooting skills
- Must have ability to read and interpret blueprints, wiring diagrams, and device data sheets
- Must have ability to use testing and metering devices
- Familiar with Windows operating systems and software
- Professional demeanor, solid interpersonal skills with good written and oral communication capability
- Demonstrates strong business ethics at all times
Grow Your Career with TDIndustries
Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions-from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.
Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.
Join a growing team where your skills matter, and your future is built to last.
At TDIndustries, we believe opportunity should be built - and shared - by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity - never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.