Controls Support Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Controls Support Engineer

Location: Quincy, IL - Hybrid

Job Overview:

The Controls Support Engineer provides technical support for controls and electrical systems on products deployed in the field. This role focuses on troubleshooting, customer support, and technical guidance delivered through phone, email, and case management tools. The position also contributes to technical training, documentation, and continuous improvement efforts while serving as a key resource for internal teams and external customers.

Responsibilities:

• Provide controls focused technical support to customers and field technicians via phone, email, and Salesforce case management.
• Troubleshoot electrical and controls systems, including VFDs, controllers, wiring schematics, and related components.
• Guide customers through diagnostics and corrective actions using clear, professional, customer friendly communication.
• Assist with development and delivery of technical training classes and presentations.
• Support creation and maintenance of technical documentation and training materials.
• Collaborate with cross functional teams to improve support processes and knowledge sharing.
• Perform limited mechanical troubleshooting as needed, with primary emphasis on controls and electrical systems.

Requirements:

• High school diploma or equivalent.
• 1+ year controls and electrical troubleshooting.
• 2+ year hands on experience troubleshooting controls and electrical systems in a technical or industrial environment.
• Valid driver's license and ability to pass a motor vehicle check.
• Ability to obtain and maintain a passport for occasional international travel (primarily Canada).
• 1+ year proficiency with case management systems, documentation tools, and standard office software.

Core Competencies

• Customer focused communication.
• Ability to communicate technical concepts effectively to customers and non-technical audiences.
• Technical problem solving.
• Adaptability to new tools and technologies.
• Collaboration and teamwork.

Preferences

• Bachelor's degree in engineering or a related field.
• Trade school or vocational background.
• Experience with VFDs, PLCs/controllers, and electrical schematics.
• Prior experience delivering technical training or presentations.
• Interest in and willingness to adopt AI enabled tools and process improvements.

Travel & Work Arrangements / Requirements

This role is hybrid based in Quincy, IL, with four days onsite and one day remote. Fully remote candidates will be considered. Travel is minimal and primarily related to onboarding, training, or collaboration at the Quincy location, with occasional international travel.

Pay Range

The pay range for this role is $70,000 - $90,000. The pay range considers a wide range of factors that include a candidate's skills, experience and training, licensure and certifications, and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well being. Our comprehensive benefits package includes medical, prescription, dental, and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings. These benefits reflect our commitment to supporting you at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.