Convenience Store Manager

Job Title: Convenience Store Manager Reports To: Petroleum Manager Job Summary The Convenience Store Manager manages the daily operations of the convenience store in a manner that optimizes profitability, market share, operational efficiency, employee performance, and customer satisfaction while supporting the cooperative's mission and goals. Essential Functions Leadership & Supervision Recruit, interview, hire, onboard, train, and retain qualified employees. Develop employee work schedules and manage staffing levels based on business needs. Delegate responsibilities and monitor employee performance. Conduct coaching, performance evaluations, disciplinary actions, and performance improvement plans. Foster a positive work environment that promotes teamwork, accountability, and excellent customer service. Ensure compliance with company policies and procedures. Approve employee time off and monitor attendance. Promote employee safety and professional development. Store Operations Oversee all daily store operations. Ensure compliance with federal, state, local, OSHA, food safety, and health department regulations. Maintain accurate cash handling procedures and reconciliation. Monitor security procedures and loss prevention efforts. Ensure proper opening and closing procedures. Prepare operational reports and maintain required documentation. Maintain accurate employee records and scheduling. Financial Management Develop and manage annual operating budgets. Monitor sales, margins, labor costs, shrink, and operating expenses. Analyze financial reports and implement improvement strategies. Recommend pricing strategies that remain competitive while meeting profitability goals. Monitor key performance indicators (KPIs) and identify opportunities for improvement. Inventory Management Purchase merchandise and supplies. Maintain appropriate inventory levels. Verify deliveries for quantity, pricing, and quality. Monitor inventory turnover and minimize shrinkage. Ensure proper product rotation and freshness. Remove obsolete or expired inventory. Merchandising & Marketing Maintain attractive product displays. Implement promotional programs and seasonal merchandising. Monitor local competition and pricing. Assist with advertising and community marketing initiatives. Support cooperative-sponsored promotions and events. Customer Service Ensure exceptional customer service standards. Resolve customer complaints professionally and promptly. Maintain a clean, organized, and welcoming store environment. Build positive relationships with customers and the community. Safety & Facility Maintenance Maintain a safe working environment for employees and customers. Conduct routine facility inspections. Coordinate repairs and preventative maintenance. Ensure all equipment operates safely and efficiently. Maintain cleanliness inside and outside the facility. Administrative Responsibilities Complete reports accurately and on time. Maintain payroll and scheduling records. Monitor labor utilization. Ensure proper documentation of incidents and safety concerns. Maintain confidentiality of employee and business information. Other Duties Support other departments as needed. Participate in meetings and training. Perform additional duties assigned by management. Required Qualifications High school diploma or GED required. Associate's or bachelor's degree in business, retail management, or related field preferred. Three to five years of retail or convenience store management experience preferred. Previous supervisory experience required. Strong leadership and coaching skills. Excellent customer service and communication abilities. Budgeting and financial management experience. Inventory management experience. Computer proficiency, including Microsoft Office and point-of-sale systems. Ability to make sound business decisions. Preferred Qualifications Food safety certification. Experience with convenience store merchandising. Experience managing fuel operations. Experience with inventory management software. Knowledge of OSHA and food safety regulations. Core Competencies Leadership Accountability Customer Focus Teamwork Communication Problem Solving Decision Making Time Management Financial Acumen Attention to Detail Conflict Resolution Adaptability Integrity Physical Requirements Stand and walk for extended periods. Frequently bend, stoop, kneel, and reach. Lift and carry up to 50 pounds regularly. Occasionally lift up to 75 pounds with assistance. Operate cash register, computer, and office equipment. Work in refrigerated and freezer environments as needed. Work Environment Retail convenience store environment. Exposure to varying temperatures. Exposure to gasoline and petroleum products. Fast-paced environment with frequent interruptions. Evening, weekend, holiday, and on-call work may be required.