Convention Services Coordinator

The Convention Services Coordinator supports the Convention Services Manager in planning and executing group meetings, conferences, and events within the hotel. This role acts as a key liaison between clients and hotel departments, ensuring all event details are communicated clearly and delivered with a high level of service.

Reports to:

Convention Services Manager/General Manager

Supervises:

NA

• Strong knowledge of hotel departments and event flow
• Excellent organizational, multitasking, and time management skills
• Outstanding communication and guest service skills
• Ability to work flexible hours, including evenings, weekends, and holidays

• Bachelor's degree in hospitality management or related field preferred
• 1–3 years of experience in hotel operations, catering, or event services

• Coordinate all logistical aspects of group events, including meetings, conferences, banquets, and social functions
• Prepare and distribute Banquet Event Orders (BEOs), group resumes, and detailed event documentation
• Serve as the primary point of contact for clients for assigned groups, ensuring all requirements are understood and executed
• Communicate event details to internal departments such as catering, culinary, banquet operations, front office, housekeeping, and audiovisual teams
• Assist in conducting site tours and pre-convention meetings with clients
• Monitor event setup, execution, and breakdown to ensure quality standards are met
• Respond promptly to client requests and resolve issues to maintain guest satisfaction
• Track changes, updates, and billing information related to group events
• Maintain accurate records in hotel sales and event management systems
• Support post-event follow-up, including feedback collection and reconciliation

· Performs other duties as assigned by Convention Services Manager/General Manager.

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

4) Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Stand

X

Constantly

Frequently

Occasionally

Not Applicable

Walk

X

Constantly

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

Occasionally

X

Not Applicable

Handling/Fingering

X

Constantly

Frequently

Occasionally

Not Applicable

Reach Outward

X

Constantly

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

X

Constantly

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

X

Occasionally

Not Applicable

Crawl

Constantly

X

Frequently

Occasionally

Not Applicable

Squat or kneel

Constantly

X

Frequently

Occasionally

Not Applicable

Bend

Constantly

X

Frequently

Occasionally

Not Applicable

10 lbs. or less

X

Constantly

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

X

Constantly

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

X

Occasionally

Not Applicable

Over 100 lbs.

Constantly

Frequently

Occasionally

X

Not Applicable

12 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

13 to 25 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

26 to 40 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

41 to 100 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

Extreme Cold (non-weather)

Constantly

X

Frequently

Occasionally

Not Applicable

Extreme Heat (non-weather)

Constantly

X

Frequently

Occasionally

Not Applicable

Loud Noise Level

Constantly

Frequently

X

Occasionally

Not Applicable

Ability to Read

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Speak English

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Understand Verbal Directions

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work Regularly

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work on Time

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Work Safely

X

Constantly

Frequently

Occasionally

Not Applicable