Convention Services Manager

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Job Type

Full-time

Description

The Stella Hotel, the bright star at Lake Walk, is adding to their amazing team!!!

Join our dynamic team as a Convention Services Manager, where you will be the driving force behind seamless event execution and exceptional client experiences. In this energetic role, you will coordinate all aspects of event planning and management, ensuring every detail aligns with client expectations and venue standards. Your leadership will inspire teams, foster strong client relationships, and elevate our reputation for hosting memorable events across diverse industries. This position offers an exciting opportunity to showcase your hospitality expertise, project management skills, and passion for delivering outstanding service in a fast-paced environment.

Embark on a rewarding career with The Stella Hotel, where your organizational prowess meets your passion for creating unforgettable events!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Requirements

Responsibilities

Collaborate closely with clients to understand their vision, needs, and objectives for each event, providing expert guidance and innovative solutions.

Manage all facets of event planning, including venue setup, catering arrangements, technical requirements, and guest accommodations.

Negotiate contracts with vendors, suppliers, and service providers to secure the best terms while maintaining quality standards.

Oversee event budgets from inception to completion, ensuring cost control and maximizing revenue opportunities through upselling and strategic marketing efforts.

Coordinate with internal teams such as catering, audio-visual services, security, and housekeeping to ensure smooth operations before, during, and after events.

Utilize event management software and CRM systems to track client interactions, manage schedules, and streamline communication.

Lead and motivate a team of event staff and vendors to deliver exceptional guest services while maintaining high standards of professionalism.

Conduct post-event evaluations to gather feedback for continuous improvement and build lasting client relationships through effective communication and follow-up.

Skills

Proven expertise in negotiation, upselling techniques, and contract management within the hospitality or events industry.

Strong event marketing skills with the ability to promote venues and services effectively.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) along with experience using event management software and CRM systems.

Excellent organizational skills with a keen eye for detail; adept at managing multiple projects simultaneously under tight deadlines.

Deep understanding of managing event budgets, including cost estimation, expense tracking, and financial reporting.

Exceptional communication skills to liaise confidently with clients, vendors, team members, and stakeholders at all levels.

Extensive knowledge of hospitality operations such as catering coordination, banquet services, guest experience enhancement, and contract negotiations.

Demonstrated leadership ability to manage teams effectively while fostering a collaborative work environment.

Technical proficiency in audiovisual equipment setup and troubleshooting is a plus.

Prior experience in event planning or management roles within the hospitality industry is highly desirable.

Embark on a rewarding career where your organizational prowess meets your passion for creating unforgettable events!

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Work Location: In person

Salary Description

50,000.00 per year + bonus potential

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.