Convention Services Manager

Convention Services Manager

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: Convention Services Manager

Location: Hilton East Brunswick Hotel & Executive Meeting Center – On-Site, In-Person Position

Employment Type: Full Time

Reports To: Area Sales Director

Company: Rebel Hotel Company

About Rebel Hotel Company: Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States, recognized for delivering bold results, operational excellence, and distinctive guest experiences. We operate a diverse portfolio of full-service, lifestyle, and branded hotels across major metropolitan and resort markets. We are building a culture of leadership, innovation, and accountability—and we're just getting started.

Position Summary

The Conference Service Manager is responsible for planning, coordinating, and executing conferences, meetings, and special events to ensure exceptional client satisfaction. This role serves as the primary liaison between clients and internal departments, overseeing all logistical, operational, and service details from initial planning through on-site execution and post-event follow-up.

General Responsibilities

Included but limited to the following. Other duties may be assigned.

• Producing BEO's and convention resumes and ensuring proper distribution to all appropriate departments for groups that have been booked through the sales department.
• Maintaining detailed files, records and trace systems.
• Verify all space requirements and meeting room set-ups with the client.
• Ensuring that public space needed by conventions is properly maintained and in good condition.
• Being familiar with reservation procedures and sales filing systems.
• Organizing all details of the BEO's. Ensuring all special arrangements, food and beverage needs and requests are set up and that all BEO's are signed by authorized representatives.
• Determining revisions in agendas, reconfirming space blocked with Delphi and releasing any space no longer required.
• Finalizing the program/agenda with the client, including starting and ending times, guarantees, A/V requirements and food and beverage requirements.
• Checking on any VIP rooms and amenities on day of arrival.
• Checking all scheduled functions (1) one hour prior to starting time.
• Keeping all departments informed of any changes in the group's requirements.

Operations Responsibilities

Maintain warm, hospitable guest relations in all guest contact. Maintain positive employee relations in a supportive environment. Work closely with the Banquet Manager and Banquet department in ensuring an understanding of client's needs. Increase Guest Satisfaction scores and lowering guest complaints by ensuring prompt courteous and proper services. Operating in compliance with all local, state and federal laws and government regulations. Communicating effectively within and between departments. Ensuring good safety practices of employees. Performing special projects, as requested. Achieving and/or exceeding budgeted sales. Operating within budgeted guidelines by maintaining effective controls. Review function sheets and work with relevant departments to assure quality and satisfaction. Attend regular meetings.

Required Skills, Experience and Knowledge

2–5 years of experience in conference services, event management, or hotel operations Experience working in hotels, convention centers, resorts, or event venues preferred Knowledge of food & beverage service and banquet operations Strong organizational and multitasking abilities Excellent written and verbal communication skills High attention to detail and problem-solving mindset Ability to work under pressure and manage multiple events simultaneously Proficiency with Delphi, event management software and Microsoft Office Flexible schedule, including evenings, weekends, and holidays as required

What We Offer

Competitive base salary and performance Medical, dental, and vision insurance 401k plan Paid time off and holidays Career advancement opportunities within a rapidly growing company A chance to be part of the Rebel movement redefining hospitality leadership Salary Range: $60,000.00 to $65,000.00

At Rebel Hotel Company, we don't manage hotels the old way—we challenge the status quo. If you're ready to lead with vision, act with ownership, and make your mark in the hospitality world, we want to meet you.