Conversational AI Developer

22nd Century Technologies, Inc.

Adelphi, MD

JOB DETAILS
SKILLS
Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Natural Language, Best Practices, CLU, CSS (Cascading Style Sheet), Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Conversation Engine, Cross-Functional, Customer/Client Research, Database Administration, Debugging Skills, Design Flows, Enterprise Service Bus (ESB), HTML (HyperText Markup Language), Higher Education, Information Retrieval, Internet Application, JavaScript, Knowledge Base, Leadership, Microsoft .NET, Microsoft C# (C Sharp), Microsoft Product Family, Microsoft Windows Azure, Middleware, Mobile Applications, Multitasking, Natural Language Processing (NLP), Performance Management, Power BI, Problem Solving Skills, Process Improvement, Product Design, Product Lifecycle, Product Testing, Project/Program Management, REST (Representational State Transfer), Requirements Management, SOAP (Simple Object Access Protocol), Salesforce.com, Software Development, Software Development Lifecycle (SDLC), Telemetry, Testing, User Experience Design (UXD), User Interface/Experience (UI/UX)
LOCATION
Adelphi, MD
POSTED
2 days ago
Scope of work
We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologies.

Responsibilities:
" Drive the full lifecycle development from design to deployment of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies
" Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories
" Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly
" Leverage Generative AI services to enhance chatbot responses with creativity and personalization
" Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience
" Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions
" Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization
" Stay updated on the latest advancements in Conversational AI technologies and best practices

Preferred Qualifications:
3+ years of experience in software development, preferably with a focus on conversational AI or chatbots
Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization
Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic
Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems
Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation
Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs
Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation
Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange
Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements
SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod)
Excellent communication, collaboration, and problem-solving skills
Ability to work independently and manage multiple projects simultaneously
Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

Preferred Experience:
" UMGC or USM prior experience preferred.

Benefits:
" Be a part of a cutting-edge team at the forefront of Conversational AI development in Higher Education
" Work on challenging and rewarding projects that make a real impact
" Opportunity to learn and grow your skills in a dynamic and fast-paced environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0