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Conversational AI Developer

BTI

Adelphi, MD

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Natural Language, Best Practices, CLU, CSS (Cascading Style Sheet), Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Conversation Engine, Cross-Functional, Customer/Client Research, Database Administration, Debugging Skills, Design Flows, Disability Accommodations, Enterprise Service Bus (ESB), Federal Government, HTML (HyperText Markup Language), Information Retrieval, Internet Application, JavaScript, Knowledge Base, Leadership, Microsoft .NET, Microsoft C# (C Sharp), Microsoft Product Family, Microsoft Windows Azure, Middleware, Mobile Applications, Multitasking, Natural Language Processing (NLP), Performance Management, Power BI, Problem Solving Skills, Process Improvement, Product Design, Product Lifecycle, Product Testing, Project/Program Management, REST (Representational State Transfer), Requirements Management, SOAP (Simple Object Access Protocol), Salesforce.com, Small Business, Software Development, Software Development Lifecycle (SDLC), Telemetry, Testing, User Experience Design (UXD), User Interface/Experience (UI/UX)
LOCATION
Adelphi, MD
POSTED
4 days ago

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with over 25 years of experience delivering innovative IT solutions to the Federal Government. We are committed to excellence, innovation, and supporting mission-critical programs that serve our nation.

Position Overview

We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development, with a focus on AI and Natural Language Processing technologies.

Responsibilities

  • Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies
  • Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories
  • Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly
  • Leverage Generative AI services to enhance chatbot responses with creativity and personalization
  • Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience
  • Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions
  • Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization
  • Stay updated on the latest advancements in Conversational AI technologies and best practices

Preferred Qualifications

  • 3+ years of experience in software development, preferably with a focus on conversational AI or chatbots
  • Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization
  • Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic
  • Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems
  • Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation
  • Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs
  • Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation
  • Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange
  • Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements
  • SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod)
  • Excellent communication, collaboration, and problem-solving skills
  • Ability to work independently and manage multiple projects simultaneously
  • Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

Preferred Experience

  • Prior experience supporting University of Maryland Global Campus or the University System of Maryland (USM) environment preferred

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BTI

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